Ahmed Boublouh
Dubai
Summary
With 8 years of hospitality experience across fine dining, casual cafes, and hotels, I excel in customer service, communication, and teamwork. A proactive leader, I consistently enhance restaurant operations, collaborating with FOH and kitchen teams to boost footfall and sales. Skilled in conflict resolution, I ensure customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Manager
The Uncommon, Seasonal
Sharjah, UAE
12.2023 - 08.2024
- Oversaw daily operations of the café, ensuring smooth service and customer satisfaction.
- Managed a team of 16 staff, providing training and guidance to improve performance.
- Implemented cost-control measures to maintain profitability.
- Collaborated with kitchen staff to plan and execute seasonal menus.
Assistant manager
Mezzanine bar & kitchen- Seasonal
Dubai, UAE
04.2023 - 10.2023
- Assisted in managing daily operations, ensuring high-quality service and customer satisfaction.
- Played a key role in staff hiring, training, and performance reviews.
- Assisted in menu planning and inventory control to ensure efficient operations.
- Worked closely with the Manager to implement strategies to increase footfall and sales.
Assistant Manager
The Green Room, Solutions Leisure Group
Dubai, UAE
01.2020 - 03.2023
- Orchestrated staff scheduling, training, and development; improved productivity and reduced absenteeism.
- Monitored FOH staff attendance, ensuring optimal staffing levels and minimizing customer complaints.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Conducted regular equipment inspections, ensuring proper functioning and enhanced equipment uptime.
- Administered safety checks and trained staff on safety protocols.
Senior Waiter
Joe's Backyard Restaurant, Sunset hospitality
Dubai, UAE
12.2019 - 12.2020
- Recognized as best employee of month for delivering exceptional service
- Greeted and seated customers, handled complaints professionally and efficiently
- Increased sales and customer satisfaction through additional item sales
- Ensured customer enjoyment and addressed any issues promptly
- Managed bill settlements and collected payments
- Maintained cleanliness of tables and bussed after customers left.
Assistant Butler
Bulgari Hotel
Dubai, UAE
08.2018 - 12.2019
- Provided high-quality service to hotel guests, ensuring their comfort and satisfaction.
- Assisted in various hotel operations, including room service, guest inquiries, and special requests.
- Maintained a high level of professionalism and discretion at all times.
Senior Waiter
Courtyard by Marriott Hotel, Fifth Street Café
Abu Dhabi, UAE
05.2017 - 07.2018
- Provided exceptional service to customers, enhancing their dining experience.
- Assisted in training new waitstaff, sharing best practices and tips for efficient service.
- Collaborated with kitchen staff to ensure accurate order delivery.
Education
Diploma - Hospitality Management
Empower Yourself/Alison
DubaiBachelor of Arts - English Linguistics
Cadi Ayad University
Morocco07-2014
Skills
- Customer Service Excellence
- Conflict Resolution
- Staff Training & Development
- Menu Planning & Execution
- Financial Management
- Team Leadership
- Cost Control & Budgeting
- Health & Safety Compliance
- Inventory Management
- Scheduling & Payroll
Certification
- Leadership
- Introductory course on wines
- Food service
- Fire Marshall
- Food safety for managers
- Health and safety
Languages
English
Arabic
French
Timeline
Cafe Manager
The Uncommon, Seasonal
12.2023 - 08.2024
Assistant manager
Mezzanine bar & kitchen- Seasonal
04.2023 - 10.2023
Assistant Manager
The Green Room, Solutions Leisure Group
01.2020 - 03.2023
Senior Waiter
Joe's Backyard Restaurant, Sunset hospitality
12.2019 - 12.2020
Assistant Butler
Bulgari Hotel
08.2018 - 12.2019
Senior Waiter
Courtyard by Marriott Hotel, Fifth Street Café
05.2017 - 07.2018
Bachelor of Arts - English Linguistics
Cadi Ayad University
Diploma - Hospitality Management
Empower Yourself/Alison