Ahmed Chaifa
Manouba,Tunisia
Summary
A results-driven professional and talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Team leader
Biruni university hospital
Tunisia
04.2024 - 12.2025
- Achieved consistent sales targets through effective coaching and mentoring of team members.
- Developed comprehensive training programme to equip team with essential sales techniques.
- Regularly assessed team performance, identifying improvement areas and implementing necessary changes.
- Formulated actionable plans to meet business objectives within established deadlines.
- Streamlined reporting processes to improve data accuracy and support informed decision-making.
Business manager
Assist Digital
Tunisia
02.2020 - 02.2024
- Promoted from Team Leader to Business Manager after one year.
- Cultivated relationships with key customers and stakeholders, driving repeat business and referrals.
- Developed customer service training program enhancing representatives' inquiry handling capabilities.
- Analyzed customer service data to identify issues, improving overall customer experience.
- Generated and maintained reports providing insights into performance and feedback metrics.
- Implemented automated systems, reducing customer wait times by eight per cent.
Senior sales consultant
Enterprise Rent-A-Car
Kuwait, Kuwait
11.2018 - 01.2020
- Achieved promotion to shift supervisor within six months due to strong work ethic.
- Developed and executed marketing strategy, driving 40% increase in rental income.
- Reported maintenance needs to technicians, ensuring timely repairs and enhanced safety.
- Coordinated logistics and travel arrangements with sister agency for complex itineraries.
- Processed rental applications and conducted thorough background checks for tenant eligibility.
- Maintained accurate records of rental activities, adhering to company policies and procedures.
Real estate sales representative
New Adress real estate
Dubai, UEA
03.2016 - 09.2018
- Cultivated strong client relationships, achieving 13% repeat customer rate.
- Established database of potential buyers through networking, resulting in 125 sales.
- Negotiated long-term lease for high-value commercial property.
- Secured property sale at 2% above market value, ensuring customer satisfaction.
- Managed sales process from preparation to closing, attaining 30% success rate.
- Marketed and sold over X luxury residential and commercial properties.
- Facilitated property viewings and effectively showcased listings to potential buyers.
Education
Language diplôme -
ISDL
Tunisia, Tunisia 03.2013 - 09.2015
Skills
- Budgeting proficiency
- Knowledge sharing
- Crisis handling acumen
- Process improvement understanding
- Business intelligence tools
- Target achievement focus
- Direct sales techniques
- Market trend awareness
- Multilingual communication
- Communication proficiency
- Problem-solving
Language Skills
Mother tongue(s): Arabic
Native
English: Understanding - Listening C2, Reading C2; Speaking - Spoken production C2, Spoken interaction C2; Writing C2
Fluent
French: Understanding - Listening C1, Reading C1; Speaking - Spoken production C1, Spoken interaction C1; Writing A2
Elementary
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Beginner
Affiliations
- Football Expert player
Timeline
Team leader
Biruni university hospital
04.2024 - 12.2025
Business manager
Assist Digital
02.2020 - 02.2024
Senior sales consultant
Enterprise Rent-A-Car
11.2018 - 01.2020
Real estate sales representative
New Adress real estate
03.2016 - 09.2018
Language diplôme -
ISDL
03.2013 - 09.2015