Ahmed Desouky
Sales/Customer Service
Al Ain
Summary
Over Ten Years Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
14
14
years of professional experience
Work History
Senior Sales Executive
Du Telecom
Al Ain
08.2021 - Current
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Sales Department in Charge
Jumbo Electronics
Dubai
01.2018 - 07.2021
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
Retail Store Manager
Orange Telecom Egypt
08.2014 - 11.2017
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Submitted reports to senior management to aid in business decision-making and planning.
Retail Department Manager
Orange Telecom Egypt
01.2011 - 07.2014
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Call Center Agent
Orange Telecom Egypt
01.2008 - 11.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor's - Law
Cairo University
Egypt 04.2001 -
Skills
Product and service sales
undefinedTimeline
Senior Sales Executive
Du Telecom
08.2021 - Current
Sales Department in Charge
Jumbo Electronics
01.2018 - 07.2021
Retail Store Manager
Orange Telecom Egypt
08.2014 - 11.2017
Retail Department Manager
Orange Telecom Egypt
01.2011 - 07.2014
Call Center Agent
Orange Telecom Egypt
01.2008 - 11.2010
Bachelor's - Law
Cairo University
04.2001 -
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