AHMED ELDEEN
ABU Dhabi,UAE
Summary
Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors. Skilled at facilitating business operations by building successful internal and external communications plans. Proven skills in managing intranets, writing memoranda and cultivating positive media relations. Supports branding with focused and engaging copy.
Overview
11
11
years of professional experience
Work History
Senior Relationship Manager /Communications Coordinator
Abu Dhabi Commercial Bank (ADCB)
- Create business plans for local and international markets.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Built communications toolkits for use by offices to effectively leverage outside partnerships and available resources.
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
01.2021 - 01.2023
- Liaised between customers and organization with particular focus on working with sales department.
- Worked with clients to address and respond to client and partnership management issues.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created customer support strategies to increase customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Store Manager
Abdul Samad Al Qurashi Arabic Perfumes
01.2017 - 01.2021
- Supervising daily activities of assigned sales territories to meet and exceed yearly sub team goal (dealing with hyper market, metro market, Carrefour etc)
- Trained new inside sales representatives
- Helping sales representatives in implementing and developing long term and daily territory plans, that optimizes time and resources
- Make sure that all inside sales representative achieve knowledge of product as required
- Identified coaching training needs and take necessary steps to accomplish desired results
- Preparing all required reports related to sales, marketing feedback, sales campaign and territory management activities
- Analyzed and interpreted team sales data to enhance and forecast sales representative productivity
- Supervised and trained interns and temporary staff
- Managed assigned team travel expense budget
- Responsible for performing extra tasks as assigned by team management
- Increased Company's share of the market by adding profitable new business & maintaining the existing customers
- Willing to accept responsibility and be accountable
- Created regional sales reporting and performance monitoring system
- Monitoring and reviewing performance of sales teams, to ensure targets are met
- Responsible for monitoring sales levels and patterns on a weekly and monthly basis to identify and predict any potential problems.
Communication Manager
Egypt soul tourism company
01.2013 - 01.2017
- Developed and promoted corporate brand, images and identity to media and public.
- Managed editorial calendars and rescheduled PR events and meetings.
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure timely and successful delivery of our solutions according to customer needs and objectives
- Serve as lead point of contact for all customer account management matters.
- Coordinated advocacy relations meetings and prepared necessary materials in advance.
- Supported CEO plans through development and implementation of internal and external communication strategies.
- Developed communications strategies to drive forward progress in public relations.
- Analyzed market data to inform strategic decisions
Supervisor Carrefour Customer service and after sales service Egypt
01.2012 - 01.2013
- Met and exceeded all monthly revenue and new business target by the company
- Maintain proper reporting, filing system, and database for clients
- Responsible for all of correspondents, price quotations, handling LPO of clients, and preparing required orders
- Coordinate between other departments (Financial, Planning, Purchasing, Production) to achieve sales plans
- Develop work divided into monthly and weekly and daily program action plan Identifying target (target group) and broken down into most important and it is important and without it
- Set timetable for visits and development of alternatives is always in the event of failure of one appointment
- Initiate and close deals
- Keep records of customer interactions and transactions
- Record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
Bachelor of Arts For Teaching - Faculty of Physical Education
Tanta
Egypt01.2015
Skills
- Energetic with pleasing personality
- Proactive and Focused
- Problem-solving skills
- Microsoft Office (Word, PowerPoint, Excel)
- Excellent business development and communication skills
- Exceptional leadership qualities, yet work well with all team members
- Business Development
- Customer Engagement
- Strategic Planning
- Able to work under pressure and meet strict deadlines
- Team Training
Valid Emirate Driving License
Yes
Telephone Number
0523720098
Personal Information
- Date of Birth: 03/09/1990
- Nationality: Egyptian
- Marital Status: Married
- Visa Status: Employment
Languages
English
Upper intermediate (B2)
Timeline
Customer Relationship Officer
Abu Dhabi Islamic Bank (ADIB)
01.2021 - 01.2023
Store Manager
Abdul Samad Al Qurashi Arabic Perfumes
01.2017 - 01.2021
Communication Manager
Egypt soul tourism company
01.2013 - 01.2017
Supervisor Carrefour Customer service and after sales service Egypt
01.2012 - 01.2013
Senior Relationship Manager /Communications Coordinator
Abu Dhabi Commercial Bank (ADCB)
Bachelor of Arts For Teaching - Faculty of Physical Education
Tanta
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