Ahmed ELFATIH
DUBAI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Ministry of Human Resources and Emiratisation
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Call Center Representative
Tirhal Sudan
08.2021 - 09.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Software Engineer
Almagal CO LTD
11.2020 - 05.2021
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Updated old code bases to modern development standards, improving functionality
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Education
Bachelor of Science - Software Engineering
University of Science &
Technology
Skills
- Microsoft Excel
- Call Center Operations
- Problem-Solving Ability
- Quality Control
- Customer Service
- Quality Assurance Controls
- Understanding Customer Needs
- Customer Inquiries
- Call Volume and Quality Metrics
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Call Center Representative
Ministry of Human Resources and Emiratisation
02.2023 - Current
Call Center Representative
Tirhal Sudan
08.2021 - 09.2022
Software Engineer
Almagal CO LTD
11.2020 - 05.2021
Bachelor of Science - Software Engineering
University of Science &
Technology
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