AHMED ELHAG
DUBAI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Teleperformance
03.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Managed over 50 customer calls per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Almagal CO LTD
11.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Software Engineering
University of Science &Technology
Khartoum, Sudan04.2021
Skills
- Microsoft Excel
- Call Center Operations
- Problem-Solving Ability
- Customer Service
- Understanding Customer Needs
- Customer Inquiries
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Call Center Representative
Teleperformance
03.2023 - Current
Customer Service Representative
Almagal CO LTD
11.2020 - 05.2021
Bachelor of Science - Software Engineering
University of Science &Technology
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