Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Basil ELtayeb

Dubai

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and retention rates at Cupola Teleservices. Skilled in active listening and problem-solving, adept at resolving complex issues, leading to positive feedback and repeat business. Expertise in technical support and customer relations, contributing to a significant improvement in service quality.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Cupola Teleservices
Dubai, UAE
12.2023 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Teleperformance
05.2022 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor Of Applied Science In Information Technology - Software Engineering

University of Science And Technology
Khartoum, Sudan
04.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • De-Escalation Techniques

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Service Representative

Cupola Teleservices
12.2023 - Current

Customer Service Representative

Teleperformance
05.2022 - 12.2023

Bachelor Of Applied Science In Information Technology - Software Engineering

University of Science And Technology
Basil ELtayeb