Ahmed El Mallah
Store Manager
Abu Dhabi , Al Ain City
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced Store Manager with over 15 years of experience in Optical field . Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Store Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Branch Manager
Al Jaber Optical
UAE , Al Ain
06.2022 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
Store Manager
Rivoli Vision , Eyezone
Abu Dhabi , Al Ain
01.2019 - 05.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- HHandling first
- Checking and order required stock and fast-moving items
- Start doing new database to improve business in new store
- Achieving store target for years 2020 and 2021 All Months (Best Store Manager / Best Achieving)
Branch Manager
DAR Optics Group
Al Ain
05.2018 - 12.2018
- Admin for Al ain area
- Improving my shop sales
- Manage the reporting for my shop
- Ordering the fast moving collection
- Improving the customer service
Store Manager
Magrabi Optical
Abu Dhabi
09.2013 - 04.2018
- Best Store Manager
- Best store Achievement
- Store Manager for the biggest store in AbuDhabi and Al Ain Area
- Check the latest collection and order it on time.
- Handling all customer objection and solve problems.
- Improve my team knowledge
- Doing activity and make the atmosphere perfect for sale
Sales And Deputy Manager
Magrabi Optical
Cairo , Egypt
01.2010 - 09.2013
- Worked in most Luxury branches
- Achieved best sales man for latest 6 quarters
- Manage and coach the branch as deputy manager
- Control the stock and monitor all in/out.
- Ordering the replenishment for sunglasses and optical eye-wear
Shop Manager
Laayuonk Optical Company
Cairo , Egypt
12.2008 - 12.2009
- I Upgrade my knowledge and get my chance to manage big shop with a lot of brands, and meet other customer mentality
- Check the customer needed and order
- Doing Up-Sale and Gross-Sale
- Merchandising advisor
Sales and Service Technician
Roya Optical Company
Cairo, Egypt
06.2004 - 12.2008
- I have worked there as everything sales and technician so i know also how to fit the lenses and get good experience in this field
- Sales ( Achieve the target )
- Fitting lenses ( Technician )
- Order the fast moving items
- Order All lenses orders
Sales and Technician
El-Mallah Optical Company
Cairo
06.2003 - 06.2004
- This is the first time to work so i learned from this place how to sale and handle the customer problems
Education
Electricity Diploma -
College of Technology
Cairo , Egypt 09.2002 - 04.2005
Skills
POS systems
Business Development
Coaching and mentoring
Delegation
Product development
Inventory management
Effective leader
Staff training/development
Relationship building
Teamwork and Collaboration
Dependable and Responsible
- English Course, Oxford, Egypt 2013
- Customer Service Training , Magrabi 2014
- Sales Skills Training, Luxottica 2016
- How To Be Trainer, Biz Group 2017
- Quick Fix Training, Biz Group 2017
- The Art of Selling Luxury, Rivoli 2019
- The Power of Teamwork, Rivoli 2019
- Customer Service and Problem Handling, Rivoli 2020
- Brand Training (Lenses and Frames) Kernig and Zeiss,2021
- Leading Sales Culture & Customer Engagement, Rivoli 2022
Timeline
Branch Manager
Al Jaber Optical
06.2022 - Current
Store Manager
Rivoli Vision , Eyezone
01.2019 - 05.2022
Branch Manager
DAR Optics Group
05.2018 - 12.2018
Store Manager
Magrabi Optical
09.2013 - 04.2018
Sales And Deputy Manager
Magrabi Optical
01.2010 - 09.2013
Shop Manager
Laayuonk Optical Company
12.2008 - 12.2009
Sales and Service Technician
Roya Optical Company
06.2004 - 12.2008
Sales and Technician
El-Mallah Optical Company
06.2003 - 06.2004
Electricity Diploma -
College of Technology
09.2002 - 04.2005