Summary
Overview
Work history
Education
Skills
Languages
Timeline
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AHMED ELSAYED

AHMED ELSAYED

ABU DHABI,UAE

Summary

Accomplished professional with expertise in team leadership, decision making, and excellent communications. Demonstrates strong multitasking abilities and attention to detail, with a proven track record in problem solving and operations management. Skilled in team engagement, financial risk analysis, and staff training. Proficient in Opera PMS, Fidelio Suite 8, Outlook, and Microsoft Office. Committed to driving organisational success through effective management and strategic planning.

Overview

13
13
years of professional experience

Work history

Duty Manager_Acting Ass.FOM

BAB EL NOJUM ALMUGHERIAH RESORT -Modon Hospitality
Abu Dhabi, UAE
01.2022 - Current
  • Supervise and manage staff to ensure exceptional customer service and uphold high standards of quality and efficiency.
  • Handle the guest inquiries, complacence and Emergence and providing prompt and professional resolutions.
  • Develop and implement strategies to enhance guest satisfaction, boost revenue and optimize costs.
  • Monitor and ensure compliance with hotel policies, procedure and standards .
  • Maintain a safe and secure environment for staff and the guest .
  • prepare and submit reports to higher level management.
  • Handle transactions including Processing payment, balance, cash register and ensure billing correct.
  • Oversee the maintenance of the hotel facilities and ensure everything is running smoothly.
  • Conducted regular meetings with staff to address issues and implement solutions.
  • Created and submitted progress reports to upper management.
  • Handled high-volume telephone and email enquiries to minimize backlogs.
  • oversee the use of the hotel property management system (PMS) to manage reservations, check in, billing and guest requests
  • upsell hotel service and amenities to enhance guest experience the likelihood of return visits.

Night manager

BAB EL NOJUM ALMEGERIAH RESORT-Mawarid hospitality
Abu Dhabi, UAE
10.2019 - 12.2021
  • Ensure guest satisfaction by responding to inquiries and requests and complaints.
  • Check in late arrivals and handle check out.
  • Resolve the guest issue or concern promptly and professionally.
  • Manage the front desk and housekeeping and security team during the night.
  • Ensure all security protocols are followed including monitoring surveillance system and conducted regular check.
  • Handling nightly financial transactions including processing payment, balance cash register and ensure billing correct.
  • Act as point of contact for handling any emergency (Medical fire -security related.
  • Monitor and maintain the inventory of the hotel supplies including amenities and proper stock level.
  • Directed maintenance staff to keep facility and grounds at optimum standards.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.


Customer services assistant

ALFUTTAIM GROUP.
Abu Dhabi, UAE
08.2018 - 07.2019
  • Handled customer enquiries for enhanced understanding of products and services.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Advised customers on availability, pricing and location of products.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled in-person, email and mailed correspondence.
  • Offered suitable product suggestions based on customer preferences, thus driving up-sales.
  • Processed sales transactions, enhancing checkout efficiency.


Front office supervisor

AURA RESORT
North Coast-EGYPT, EGYPT
03.2016 - 06.2018
  • Delivered friendly customer service and created a warm and welcoming atmosphere for all guest.
  • Welcoming the guest upon arrival, do check in for them and give the guest all the information they need in their stay.
  • Assigning rooms and taking care of administrative duties.
  • Delivering Mail and Message.
  • processing guest payment.
  • coordinate with the bell service and staff management.
  • Being a source of information's to the guest and various matter such transport and restaurant advice .
  • Accommodating general and unique request .
  • Diffusing conflict or tense situations with the guests.
  • Ensure all guest inhouse payment are complete and all voucher are existing in the file .




Front desk receptionist -Acting shift leader

AL BUSTAN CENTER AND RESIDENCE -640 ROOMS
DUBAI, UAE
12.2014 - 02.2016
  • Receive shift handover and pending CL on departure.
  • Review the logbook for previous 2 shifts.
  • Check view the total (occupancy -arrivals -departures and room type availability for today.
  • Recheck the previous day No show.
  • Review group arrivals and departures times and inform house keeping
  • Allocated Rooms for groups and VIP arrivals.
  • Follow up on upselling target.
  • Ensure that there is no open trace left for the day.
  • pre allocated rooms for tomorrow's early group arrivals and print the registration card.

Receptionist and Police Report Clerk

Emirates Concorde Hotel
Dubai, UAE
06.2012 - 07.2014
  • Recive the handover from previous shift.
  • Print and action trace report.
  • Kept reception area clean and organized to uphold professional office reputation.
  • Check for early arrivals and late check out and inform housekeeping.
  • check lost posting house account and a follow up on charges.
  • check the room for VIP ready and amenities has set up in the room.
  • check the room arrivals and check for any duplicated booking.
  • Scan IDS on vices and send to CID including Escort Guest.
  • Review all arrivals to familiarizer myself with the names of the guest
  • Assisted in keeping track of office supplies, avoiding sudden shortage.

Education

Bachelor of Physical Education 2011

Skills

  • Team leadership
  • Decision making
  • Excellent Communcations
  • Multitasking and attention to details
  • problem solving
  • Operations management
  • Team engagement
  • Financial risk analysis
  • Staff training
  • Opera PMS
  • Fidelio Suite 8
  • Outlook
  • Microsoft Office

Languages

English
Fluent
Arabic
Native
Russian
Intermediate (B1)

Timeline

Duty Manager_Acting Ass.FOM

BAB EL NOJUM ALMUGHERIAH RESORT -Modon Hospitality
01.2022 - Current

Night manager

BAB EL NOJUM ALMEGERIAH RESORT-Mawarid hospitality
10.2019 - 12.2021

Customer services assistant

ALFUTTAIM GROUP.
08.2018 - 07.2019

Front office supervisor

AURA RESORT
03.2016 - 06.2018

Front desk receptionist -Acting shift leader

AL BUSTAN CENTER AND RESIDENCE -640 ROOMS
12.2014 - 02.2016

Receptionist and Police Report Clerk

Emirates Concorde Hotel
06.2012 - 07.2014

Bachelor of Physical Education 2011

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AHMED ELSAYED