Ahmed Elsayed Mahmoud Ali

Work history

Al-Futtaim sons company Toy's r us

Dubai

09.2018 - 12.2022

Promoted brand and maximized public image by leveraging the knowledge of the brand to deliver superb style advice to customers
Coordinated with team members to ensure a high quality shopping experience; ensured merchandising plans were executed and maintained visual
Demonstrated excellent ability to deliver high quality results in a fast-paced, self-directed environment with minimal
Demonstrated selling abilities, focused on creating a positive selling experience for customers, cooperatively work with peers and management too.
Embedded product range knowledge across team to drive sales.
Adapted product range and merchandising based on market trends.
Redesigned store layouts to improve customer flow, maximising footfall opportunities.
Managed stock levels to maximise sales opportunities.
Updated pricing and promotions to fulfil store goals.
Resolved complaints to achieve full customer satisfaction.

The Body Shop

05.2015 - 12.2017

Recommending, selecting, and helping locate or obtain merchandise based on customer needs and desires.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Maintaining knowledge of current sales and promotions, policies regarding payment, returns, exchanges, and security practices.
Welcomed customers and determine their needs and wants. Responsible for coaching new salespeople on customer service and sales techniques.
Meeting and greeting clients visiting the offices.
Contact clients through phone calls and e-mails.
Negotiate with potential buyers.
Maintained close and regular contact with assigned clients to nurture long-term relationships.

Abrag Real Estate

, Egypt

01.2013 - 01.2015

Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
Coordinated appointments with prospective buyers to showcase houses and plots.
Developed close relationships with area realtors and promoted builders to boost referral network.
Wrote contracts between buyers and sellers and ensured adherence.
Collated detailed property information and organized photo shoots.
Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
Answered phone calls and emails from potential and existing customers.
Communicated with builders and engineers about how to sell new houses.
Assisted clients with corporate relocation services.
Counselled new buyers to enhance sales opportunities.
Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

Centrepoint

alexandria , egypt

02.2012 - 07.2013

Replenishing merchandise according to store merchandising layouts.
Determining customer needs by asking relevant questions and listening actively to the responses.
Maintaining established merchandising standards, including window, sales floor, and promotional displays.
Greeting customers and assisting and selections for their furniture and accessory choices.
Streamlining department processes using expert organizational skills and attention to detail.
Providing excellent customer service to build and maintain client relationships.
Displayed and restocked merchandise by following brand guidelines.

Media Hive For Advertising

, Egypt

06.2010 - 12.2011

Managed scheduled content across diverse platforms, supporting smooth campaign delivery.
Utilised Hootsuite to successfully schedule, post and track social media content.
Supported integrated media campaigns to broaden customer base, grow revenue and enhance brand awareness.
Designed powerful, well-structured pitch decks in Adobe InDesign, resulting in new client wins.
Improved visual appeal of imagery, utilising Adobe Photoshop to perform high-quality edits.
Maintained comprehensive progress reports, informing key stakeholders of campaign performance.
Set up and generated reports to analyse Google Analytics data.
Increased organic Instagram followers through targeted engagement and strategic content management.