Hi, I’m
Ahmed Elsheikh
Customer Relation Facilities Management
Dubai
Summary
Knowledgeable in Facilities customer relation management and in Developing the business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
4
years of post-secondary education
Work History
ServeU LLCDubai
Facilities Helpdesk Team Leader
01.2022 - Current
Job overview
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Train new joiners and supporting them in order to work independently and with team.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitor online payment portal in order to be updated accurately.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Escalated customer issues to management for appropriate action to be taken.
ServeU LLCDubai
Facilities Customer Service Operation
04.2019 - 12.2021
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Creating and scheduling all ppm required.
- Tracking service level agreement for task has closed successfully.
- Update customer Review and feedback after resolving cases.
- Following escalation matrix for tasks that has failed beyond client's expectation.
Education
Mansoura UniversityMansoura, Egypt
M.D. from Business
09.2014 - 09.2018
Skills
Customer Relation
Facilities Management
CAFM
Microsoft power bi
Microsoft outlook
Microsoft 365
Interpersonal communication skills
MEP, AMC and PPM
Report preparation
Professional telephone demeanor
Complaint resolution
Multilingual in [Arabic] and [English]
Comparing quotations
Written Communication
Active Listening
Cultural Awareness
Timeline
Facilities Helpdesk Team Leader
ServeU LLC
01.2022 - Current
Facilities Customer Service Operation
ServeU LLC
04.2019 - 12.2021
Mansoura University
M.D. from Business
09.2014 - 09.2018