Ahmed Esmat
Director of Rooms
Dubai,United Arab Emirates
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Director of Rooms
Elite Byblos Mall of emirates - Dubai *5
Dubai , United Arab Emirates
08.2018 - Current
- Generated reports and feedback for presentation to general manager.
- Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Performed inspection of public areas and recommended improvements to appropriate departments.
- Promoted brand loyalty scheme to boost repeat bookings.
- Participated in interviewing and hiring of front office staff.
- Used up-selling techniques to promote hotel services and facilities for higher profit margins.
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- Kept focused on critical components of operations to drive guest satisfaction.
- Created clear company mission and vision statements, improving staff focus and motivation.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Evaluated challenging developments and provided solutions for company.
- Participated in staff meetings to discuss announcements and developments.
- Managed business operations, financial performance and investments of company.
- Secured new clients and supported B2B business development.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
Cluster Rooms & Revenue Manager
Rotana Group- Dubai *4
Dubai
07.2016 - 08.2018
- Recruited high-achieving team members for enhanced department performance.
- Collaborated with business management to set and control annual budgets.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Made strategic resource recommendations to improve business profit potential.
- Evaluated challenging developments and provided solutions for company.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Created clear company mission and vision statements, improving staff focus and motivation.
Revenue Manager
Ramada Hotel Downtown- Dubai *4
Dubai
02.2013 - 06.2016
- pricing method to drive rate and occupancy, resulting in (% )revenue increase.
- Actively reviewed forward bookings, adjusting pricing strategy to maximize profits.
- Reviewed and analyzed margin reports, constantly identifying opportunities for revenue optimization.
- Led executive reviews to keep key stakeholders informed of commercial performance and activity.
- Developed robust measurement tools, enabling clear performance benchmarking for all revenue streams.
- Maximized pricing and software performance, setting accurate parameters in revenue management system.
- Established, measured and effectively evaluated existing procedures, streamlining [Type] and [Type] processes to increase efficiencies.
Rooms and Reservations Manager
Sofitel JBR by Accor Dubai *5
Dubai
06.2010 - 01.2013
- Completed bookings and reservation amendments using hospitality property management software.
- Maintained product knowledge to provide accurate information on local tour services.
- Dealt with high-volume calls and emails competently to meet service targets.
Assistant reservation manager
Intercontinental Festival City IHG Dubai *5
Dubai, Dubai
02.2007 - 05.2010
- Collaborated with travel agents to respond to special requests for rooms and rates.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Encouraged mutual trust, respect and cooperation among team members.
Reservation Manager
Movenpick Pyramids -Cairo *5
Cairo
01.2004 - 01.2007
- Developed and implemented hotel-wide policies and procedures to increase revenue.
- Maintained excellent security provisions for appropriate hotel and grounds control.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Managed hotel budgets through careful planning and business strategy.
- Communicated reservation confirmations to guests via post and email.
- Managed high volumes of incoming calls using VoIP system.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Processed payments and online bookings with zero error.
- Completed bookings and reservation amendments using hospitality property management software.
Education
Bachelor of Commerce - Accounting
09.1995 - 01.2000
Skills
- Problem-Solving
- Self-Motivated
- Excellent Communication
- Multitasking Abilities
- Decision-Making
- Training and Development
- Flexible and Adaptable
Languages
Arabic
NATIVE LANGUAGE
English
Master or proficient
C2
Timeline
Director of Rooms - Elite Byblos Mall of emirates - Dubai *5
08.2018 - Current
Cluster Rooms & Revenue Manager - Rotana Group- Dubai *4
07.2016 - 08.2018
Revenue Manager - Ramada Hotel Downtown- Dubai *4
02.2013 - 06.2016
Rooms and Reservations Manager - Sofitel JBR by Accor Dubai *5
06.2010 - 01.2013
Assistant reservation manager - Intercontinental Festival City IHG Dubai *5
02.2007 - 05.2010
Reservation Manager - Movenpick Pyramids -Cairo *5
01.2004 - 01.2007
F.O.C - Bachelor of Commerce, Accounting
09.1995 - 01.2000