Overview
Work history
Education
Skills
Languages
Timeline
Ahmed Esmat

Ahmed Esmat

Director of Rooms
Dubai,United Arab Emirates

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work history

Director of Rooms

Elite Byblos Mall of emirates - Dubai *5
Dubai , United Arab Emirates
08.2018 - Current
  • Generated reports and feedback for presentation to general manager.
  • Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
  • Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
  • Performed inspection of public areas and recommended improvements to appropriate departments.
  • Promoted brand loyalty scheme to boost repeat bookings.
  • Participated in interviewing and hiring of front office staff.
  • Used up-selling techniques to promote hotel services and facilities for higher profit margins.
  • Maintained brand image by monitoring appearance, standards and performance of front office staff.
  • Kept focused on critical components of operations to drive guest satisfaction.
  • Created clear company mission and vision statements, improving staff focus and motivation.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Evaluated challenging developments and provided solutions for company.
  • Participated in staff meetings to discuss announcements and developments.
  • Managed business operations, financial performance and investments of company.
  • Secured new clients and supported B2B business development.
  • Reviewed bookkeeping and management accounts to achieve clear and correct reports.

Cluster Rooms & Revenue Manager

Rotana Group- Dubai *4
Dubai
07.2016 - 08.2018
  • Recruited high-achieving team members for enhanced department performance.
  • Collaborated with business management to set and control annual budgets.
  • Reviewed bookkeeping and management accounts to achieve clear and correct reports.
  • Made strategic resource recommendations to improve business profit potential.
  • Evaluated challenging developments and provided solutions for company.
  • Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
  • Created clear company mission and vision statements, improving staff focus and motivation.

Revenue Manager

Ramada Hotel Downtown- Dubai *4
Dubai
02.2013 - 06.2016
  • pricing method to drive rate and occupancy, resulting in (% )revenue increase.
  • Actively reviewed forward bookings, adjusting pricing strategy to maximize profits.
  • Reviewed and analyzed margin reports, constantly identifying opportunities for revenue optimization.
  • Led executive reviews to keep key stakeholders informed of commercial performance and activity.
  • Developed robust measurement tools, enabling clear performance benchmarking for all revenue streams.
  • Maximized pricing and software performance, setting accurate parameters in revenue management system.
  • Established, measured and effectively evaluated existing procedures, streamlining [Type] and [Type] processes to increase efficiencies.

Rooms and Reservations Manager

Sofitel JBR by Accor Dubai *5
Dubai
06.2010 - 01.2013
  • Completed bookings and reservation amendments using hospitality property management software.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Dealt with high-volume calls and emails competently to meet service targets.

Assistant reservation manager

Intercontinental Festival City IHG Dubai *5
Dubai, Dubai
02.2007 - 05.2010
  • Collaborated with travel agents to respond to special requests for rooms and rates.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Assessed VIP reservations, amenity orders and resumes for incoming house guests.
  • Encouraged mutual trust, respect and cooperation among team members.

Reservation Manager

Movenpick Pyramids -Cairo *5
Cairo
01.2004 - 01.2007
  • Developed and implemented hotel-wide policies and procedures to increase revenue.
  • Maintained excellent security provisions for appropriate hotel and grounds control.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  • Managed hotel budgets through careful planning and business strategy.
  • Communicated reservation confirmations to guests via post and email.
  • Managed high volumes of incoming calls using VoIP system.
  • Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
  • Processed payments and online bookings with zero error.
  • Completed bookings and reservation amendments using hospitality property management software.

Education

Bachelor of Commerce - Accounting

F.O.C , Cairo University
09.1995 - 01.2000

Skills

  • Problem-Solving
  • Self-Motivated
  • Excellent Communication
  • Multitasking Abilities
  • Decision-Making
  • Training and Development
  • Flexible and Adaptable

Languages

Arabic
NATIVE LANGUAGE
English
Master or proficient
C2

Timeline

Director of Rooms - Elite Byblos Mall of emirates - Dubai *5
08.2018 - Current
Cluster Rooms & Revenue Manager - Rotana Group- Dubai *4
07.2016 - 08.2018
Revenue Manager - Ramada Hotel Downtown- Dubai *4
02.2013 - 06.2016
Rooms and Reservations Manager - Sofitel JBR by Accor Dubai *5
06.2010 - 01.2013
Assistant reservation manager - Intercontinental Festival City IHG Dubai *5
02.2007 - 05.2010
Reservation Manager - Movenpick Pyramids -Cairo *5
01.2004 - 01.2007
F.O.C - Bachelor of Commerce, Accounting
09.1995 - 01.2000

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Ahmed EsmatDirector of Rooms