Ahmed Essa
Restaurant General Manager
Summary
Self-directed and driven hospitality professional with comprehensive accomplishments leading event planning, marketing, promotions, and cross-functional teams to ensure success and achieve goals. Known as an innovative thinker with strong restaurant, technology, food safety, and retail industry acumen. Have the ability to respond quickly to changing business requirements, and has a high level of education and a mature attitude towards dining, socializing, and hospitality industry as a whole. Demonstrated success developing and seamlessly executing plans in complex organizational structures. Recognized for maximizing performance by implementing appropriate marketing strategies through analysis of details to gain an understanding of the industry position, emerging trends, and relationships. Highly organized, creative problem-solver who excels at guiding teams through challenging projects. Expertise includes developing and managing budgets, HACCP management.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Multi-Unit Restaurant G Manager
Al-Futtaim
06.2022 - Current
- Recruits, trains, motivates and evaluates team to ensure that the department has the necessary skill base and that teams are enabled to maximize their potential and contribution to the company.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Manage new and existing food and beverage concepts and developments as well as identifying areas for development in terms of financial performance.
- Leads, coaches, mentors and manages staff to ensure goals are achieved and to drive superior business outcomes.
- Reviews the financial and non-financial brand performance reports to the Director of F&B.
- Recommends and leads training to ensure compliance standards and identifies areas for improvement.
- Prepares the concept budget and business plan and implement projects accordingly.
Restaurant General Manager
Pizza Express
01.2016 - 05.2022
- Manage operations for smooth functioning operation while maintaining high standard of customer satisfaction
- Maintain high standards of food, service, health and safety, ensure efficient and profitable business performance of restaurant and optimal utilization of staff and resources
- Create comprehensive business plan for restaurant that considers market, local competitors, sales revenue and expenses
- Develop strategies to entice customers, including marketing plans, advertising campaigns, community outreach programs and research
- Analyze restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed
- Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Built and leveraged community relationships to drive business and maximise catering programs
- Set clear expectations and created positive working environment for employees
- Maintained facility and grounds to present positive image
- Analyses variances and implemented corrective actions to increase average meal checks and customer visits
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Noodle house, Gloria Hotel
Dubai
05.2015 - 10.2016
- Take responsibility for business performance of restaurant
- Organize marketing activities, such as promotional events and discount schemes
- Prepare reports at end of shift/week, Check stock levels, order supplies including staff control, food control and sales;
- Coordinate operation of restaurant during scheduled shifts;
- Maintain high standards of quality control, hygiene, and health and safety
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Led and directed team members on effective methods, operations and procedures.
Assistant Food Service Manager
M.H.ALSHAYA
Dubai
01.2011 - 01.2015
- Responsible for assisting with restaurants operations, including product quality, staffing, customer satisfaction, financial performance, Security and hygiene
- Responsible for assigned shift, assisting in overall management
- Supervise and coordinate assigned shift, per-meal meeting conducted with staff daily
- Communicate with guests and receive feedback
- Handle any guest complaint and comments
- Ensure guest satisfaction
- Responsible for overall food and beverage operations by formulation of policies, business goals and exceeding revenue targets
- Focused on continuous staff training and development to ensure policies and procedures are followed
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Assistant Training Manager
Paris Group
01.2009 - 05.2011
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Analyzed effectiveness of training programs at all levels and recommended updates
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Trained new hires to perform cross-training exercises with experienced workers
- Conducted training courses and prepared videos for long-term use
- Follow up and provide feedback to staff on their performances and carry out corrective training when required
- Maintains quality service by establishing and enforcing organization standards
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Restaurant Supervisor
Fauchon _Dubai Mall
Dubai
01.2008 - 12.2009
- Maintain positive and challenging work environment by building strong team
- Ensure provision of excellent customer service which will lead to customer satisfaction and maximum repeat business
- Follow laid down complaints procedure in case of customer complaint
- Ensure customer relations are maintained and that exists at all times
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Boosted customer satisfaction and service delivery to strengthen customer loyalty
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards..
Education
Bachelor of Science - social works and public relation management
Alexandria University
08.2001 - 01.2005
High School Diploma - undefined
Alexandria High School
08.1998 - 01.2001
Skills
Managerial experience
Certification
Level 4 Haccp ( Food Safety managing in Catering ) Level 3 Haccp ( Hazard Analysis and food safety ICDL Certificate License.
Additional Information
Citizenship : Egypt
Martial Status : Married
Visa status : Employee visa
Driving license : Available
Timeline
Multi-Unit Restaurant G Manager
Al-Futtaim
06.2022 - Current
Restaurant General Manager
Pizza Express
01.2016 - 05.2022
Restaurant Manager
Noodle house, Gloria Hotel
05.2015 - 10.2016
Assistant Food Service Manager
M.H.ALSHAYA
01.2011 - 01.2015
Assistant Training Manager
Paris Group
01.2009 - 05.2011
Restaurant Supervisor
Fauchon _Dubai Mall
01.2008 - 12.2009
Bachelor of Science - social works and public relation management
Alexandria University
08.2001 - 01.2005
High School Diploma - undefined
Alexandria High School
08.1998 - 01.2001
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