AHMED ESSA
Restaurant General Manager - Expertise in hospitality
Dubai, UAE
Summary
Results-drive operations & restaurant manager with comprehensive accomplishments leading Restaurant operations, marketing, promotions, and retail with cross-functional teams to ensure success and achieve goals. Havegoals.Have the ability to respond quickly to changing business requirements and has a high level of education and a mature attitude towards dining, socializing, and hospitality industry as a whole. Demonstrated success developing and seamlessly executing plans in complex organizational structures. Recognized for maximizing performance by implementing appropriate marketing strategies through analysis of details to gain an understanding of the industry position, emerging trends, and relationships. Highly organized, creative problem-solver who excels at guiding teams through challenging projects. Expertise includes developing and managing budgets , Food cost and P&L, HACCP management.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Restaurant General Manager(Pr-Opening)
FIVE GUYS - SHAMAL HOLDING
Dubai
06.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Achieved 8% expense reduction through strategic budget management.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Restaurant & Retail General Manager
Jones the Grocer - Al-Futtaim
Dubai
06.2022 - 05.2023
- Recruits, trains, motivates and evaluates team to ensure that department has necessary skill base and that teams are enabled to maximize their potential and contribution to company
- Helping business to increase sales by 20% in first 6 month, reduce wastage by 4% down with reducing food cost by 6% down, Increase retail items sale by 27%
- Analyze restaurant budget with personnel to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Restaurant General Manager
PIZZA EXPRESS (PREOPENING)
Dubai
10.2016 - 05.2022
- Manage operations for smooth functioning operation while maintaining high standard of customer satisfaction
- Maintain high standards of food, service, health and safety, ensure efficient and profitable business performance of restaurant and optimal utilization of staff and resources
- Meet, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures
Restaurant Manager
NOODLE HOUSE - JUMEIRAH GROUP
Dubai
05.2015 - 10.2016
- Take responsibility for business performance of restaurant
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinate operation of restaurant during scheduled shifts
- Maintain high standards of quality control, hygiene, and health and safety
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Service Manager (Pre-Opening)
M.H. ALSHAYA TEXAS ROAD HOUSE
Dubai
01.2011 - 09.2015
- Responsible for assisting with restaurants operations, including product quality, staffing, customer satisfaction, financial performance, Security and hygiene
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Interacted well with customers to build connections and nurture relationships
Assistant Training Manager
PARIS GROUP
Dubai
02.2009 - 01.2011
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Provided one-on-one coaching for employees struggling with specific job tasks or responsibilities, leading to improved performance
- Promoted a positive learning environment through effective communication strategies and fostering collaboration among team members
Restaurant Supervisor
FAUCHON- DUBAI MALL
Dubai
04.2008 - 01.2009
- Maintain positive and challenging work environment by building strong team
- Ensure provision of excellent customer service which will lead to customer satisfaction and maximum repeat business
- Improved customer satisfaction by ensuring consistent quality of food and service.
Education
Bachelor of Science - Management
ALEXANDRIA UNIVERSITY
Egypt 06.2001 - 10.2005
High School Diploma -
ALEXANDRIA HIGH SCHOOL
Alexandria, Egypt 06.1998 - 06.2001
Skills
Inventory management
Multi-Unit operations - Franchise management
Operations management
P&L management / Cost control / Budgeting
Health code compliance
Marketing & revenue growth strategies
Labor management
Business management
Menu development
Food safety& HACCP compliance
Recruitment, Training& Retention
Purchasing
Supply chain management
Certification
Level 4 HACCP ( Food safety management in catering)
Timeline
Restaurant General Manager(Pr-Opening)
FIVE GUYS - SHAMAL HOLDING
06.2023 - Current
Restaurant & Retail General Manager
Jones the Grocer - Al-Futtaim
06.2022 - 05.2023
Restaurant General Manager
PIZZA EXPRESS (PREOPENING)
10.2016 - 05.2022
Restaurant Manager
NOODLE HOUSE - JUMEIRAH GROUP
05.2015 - 10.2016
Assistant Service Manager (Pre-Opening)
M.H. ALSHAYA TEXAS ROAD HOUSE
01.2011 - 09.2015
Assistant Training Manager
PARIS GROUP
02.2009 - 01.2011
Restaurant Supervisor
FAUCHON- DUBAI MALL
04.2008 - 01.2009
Bachelor of Science - Management
ALEXANDRIA UNIVERSITY
06.2001 - 10.2005
High School Diploma -
ALEXANDRIA HIGH SCHOOL
06.1998 - 06.2001
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