AHMED EWAIS
Abu Dhabi,UAE
Summary
Experienced banking professional adept in customer service and operations management. Proven track record in accurate financial transactions and regulatory compliance. Skilled in team leadership, staff training, and fostering customer-centric environments. Committed to enhancing client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Frontline Operations Shift-In-Charge / Dirhams Fcy Cashier
AL ANSARI EXCHANGE LLC
Abu Dhabi
2024.11 - 2026.02
- Supervised daily operations during shifts, ensuring optimal service delivery and adherence to company policies.
- Managed team performance, providing training and support to enhance staff efficiency and customer service skills.
- Resolved customer inquiries and escalated issues effectively to maintain high levels of client.
- Coordinated with management to implement operational improvements and enhance overall branch performance.
- Processed money transfers and remittances with accuracy and efficiency.
- Managed cash transactions, including currency exchange and deposits.
- Assisted in resolving customer inquiries and maintained compliance with financial regulations.
Customer Service Representative / Bank Teller
NATIONAL BANK OF EGYPT
2021.11 - 2024.10
- Processed a variety of banking transactions, including deposits, withdrawals and transfers, ensuring accuracy and compliance with banking regulations.
- Provide exceptional customer service by addressing client inquiries and assisting with account-related issues.
- Maintained accurate records of transactions and performed daily cash balancing to ensure financial integrity.
- Identified opportunities to promote bank products and services to enhance customer engagement.
- Collaborated with team members to improve operational efficiency and streamline service delivery.
Guest Experience Agent
INTERCONTINENTAL CAIRO
2019.11 - 2020.07
- Handling guests check-ins/check-outs, managing booking reservations on day to day basis.
- Providing a warm welcome, anticipating needs, and developing personalized relationships with every guests.
- Swiftly and sensitively handling guest complaints and able to provide exceptional customer service.
Education
Bachelor of Business Administration - Commerce And Business Administration
Helwan University
Egypt 2017.08 - 2021.05
Skills
- Client relationship management
- Operations oversight
- Team management
- Funds management proficiency
- Banking regulation knowledge Financial compliance proficiency Regulatory adherence skills
- financial transaction oversight
- Issue resolution
- Bank product promotion
- Interpersonal communication
- Detail orientation Accurate record-keeping Cash management
LANGUAGES
English - Fluent
Arabic - Native
Timeline
Customer Service Frontline Operations Shift-In-Charge / Dirhams Fcy Cashier
AL ANSARI EXCHANGE LLC
2024.11 - 2026.02
Customer Service Representative / Bank Teller
NATIONAL BANK OF EGYPT
2021.11 - 2024.10
Guest Experience Agent
INTERCONTINENTAL CAIRO
2019.11 - 2020.07
Bachelor of Business Administration - Commerce And Business Administration
Helwan University
2017.08 - 2021.05