AHMED FALAH KISHEK
UAE
Summary
Highly motivated and detail-oriented professional with solid experience in money exchange and remittance services. Skilled in customer service, cash handling, foreign currency exchange, and compliance with AML regulations. Demonstrated ability to manage high-value transactions accurately, resolve customer inquiries effectively, and work efficiently under pressure. Seeking to contribute financial service expertise and customer-focused skills to a dynamic organization.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Branch Manager
Al Ansari Exchange LLC
Dubai, UAE
11.2018 - 08.2025
- Analysed daily currency exchange rates to ascertain profit margins for services.
- Monitored competitor activities and reported local market trends to management.
- Ensured currency stock availability aligned with market demand.
- Prepared and submitted administrative reports to Area Manager and relevant departments.
- Managed branch staff, ensuring adherence to company policies and AML regulations.
- Evaluated staff performance, approving annual appraisals based on assessment.
- Communicated updates and circulars from head office regarding products and services to staff.
Call Center Agent
Contactobia Office
Saif Zone, Sharjah
03.2017 - 03.2018
- Facilitated positive customer experiences with attentive service.
- Assisted in training new staff members, fostering a supportive work environment.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Increased client trust by providing accurate product information.
Education
Bachelor of Business Administration - Finance & Accounting
City University College of Ajman
General Secondary Certificate of Education -
Al Ahliya School
01.2011 - 01.2012
Skills
- Customer Service Excellence
- Problem Solving under Pressure
- Creative problem solving
- Team collaboration
- Leadership and decision making
- Microsoft Office proficiency
- Fast typing in English and Arabic
Languages
Arabic & English
Native
Self Appraisal
Hardworking and adaptable professional with strong communication skills and the ability to build positive relationships across diverse environments. Dedicated to fostering teamwork, respect, and productivity in the workplace.
Timeline
Assistant Branch Manager
Al Ansari Exchange LLC
11.2018 - 08.2025
Call Center Agent
Contactobia Office
03.2017 - 03.2018
General Secondary Certificate of Education -
Al Ahliya School
01.2011 - 01.2012
Bachelor of Business Administration - Finance & Accounting
City University College of Ajman
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