Ahmed Farah Mohamed
Ras Al Khaimah,UAE
Summary
Seasoned customer service professional with over 10 years of experience in high-volume environments, specializing in customer relationship management, complaint resolution, and service excellence. Adept at improving customer loyalty and satisfaction through effective communication, conflict resolution, and first-call resolution strategies. Proven track record in streamlining operations, enhancing workflow efficiency, and coordinating cross-functional teams. Skilled in CRM platforms and ERP systems, with strong attention to detail, time management, and a customer-first mindset. Committed to driving operational success and delivering exceptional client experiences.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work history
Call Center Agent
Ras Al Khaimah Transport Authority
Ras Al Khaimah
11.2019 - 07.2025
- Managed high-volume taxi bookings and dispatching via Lynx; handled 50+ daily calls
- Processed private vehicle bookings for limousine services efficiently
- Provided accurate bus information for inner-city and intercity routes; ensured customer satisfaction
- Coordinated lost and found cases; ensured timely retrieval and delivery of items
- Documented and escalated complaints for timely resolution; supported service improvements
- Captured and relayed customer suggestions to enhance service operations
- Utilized CRM systems to track customer interactions and service requests
Inventory Controller
Ileys General Trading
Dubai
01.2016 - 01.2018
- Managed contract creation and renewals; ensured timely updates for General Electric accounts
- Processed chemical orders with high accuracy in billing and invoicing
- Audited and resolved invoice discrepancies; issued debits and credits as needed
- Maintained accurate, accessible billing records in compliance with audit standards
- Collaborated with Accounts Receivable to clear payments and support seamless month-end closures
Inventory Controller
Axiom Telecom
Dubai
07.2014 - 11.2015
- Managed and allocated mobile phone accessories across all Axiom showrooms, maintaining 95% stock availability.
- Processed purchase orders, coordinated with suppliers, and ensured timely deliveries for smooth operations.
- Forecasted demand using demand planner applications, optimizing stock levels and recommending stock transfers.
- Coordinated with logistics and sales teams to resolve stock-in and stock-out issues, preventing shortages or excess.
- Proficient in Oracle ERP system for inventory management and operations.
Product Coordinator
Axiom Telecom
UAE
11.2013 - 06.2014
- Created unique product codes to support accurate tracking and efficient inventory control
- Designed bundled product offerings for promotions; streamlined in-store deployment
- Assigned localized Arabic descriptions to products, enhancing regional market alignment
- Coordinated product setup to ensure readiness for in-store promotions and sales events
Computer Operator
R.A.K. Court & R.A.K. Municipality
UAE
06.2012 - 12.2012
- Processed and organized up to 500 records daily, consistently exceeding productivity targets.
- Ensured data accuracy through meticulous entry, organization, and regular audits.
- Enhanced operational efficiency by streamlining data categorization and identifying discrepancies for resolution.
Education
High School Diploma - Computer Science
New Indian Higher Secondary School
Ras Al Khaimah, U.A.E.Bachelor of Business Administration - Business
Sree Narayana Guru Institute of Science and Management
Sharjah, U.A.E. 03.2015 - 03.2018
Skills
- Customer Service & Communication
- Customer Relationship Management
- Complaint Resolution
- Effective Communication
- Customer Satisfaction Enhancement
- Data Entry and Management
- Order Processing
- Inventory Control and Auditing
- Operational Efficiency Improvement
- Time Management
- Problem-Solving
- Cross-functional Coordination
- Supplier and Vendor Coordination
Languages
Somali
Native
Hindi
Fluent
English
Fluent
Arabic
Fluent
References
References available upon request.
Timeline
Call Center Agent
Ras Al Khaimah Transport Authority
11.2019 - 07.2025
Inventory Controller
Ileys General Trading
01.2016 - 01.2018
Bachelor of Business Administration - Business
Sree Narayana Guru Institute of Science and Management
03.2015 - 03.2018
Inventory Controller
Axiom Telecom
07.2014 - 11.2015
Product Coordinator
Axiom Telecom
11.2013 - 06.2014
Computer Operator
R.A.K. Court & R.A.K. Municipality
06.2012 - 12.2012
High School Diploma - Computer Science
New Indian Higher Secondary School
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