Communication skills
Ahmed Farouk
Human Resources. Public Raletion Officer
Dubai
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Pro Manger
alfares intl tents
dubai
09.2020 - 05.2021
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
HR Manager
alfares intl tents
dubai
05.2021 - 06.2022
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Developed focused training programs, leadership pipeline and succession plans.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Cashier
QAB LLC
01.2019 - 12.2020
- Receiving payments and issuing receipts
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
Cashier
Golf LLC
01.2018 - 10.2019
- Collect cash, checks, and credit card payments from customers
- Make change accurately and efficiently
- Issue receipts to customers
- Deal with returns and refunds as necessary
- Maintain cash control over register drawer and verify amounts are correct
- Answer customer questions as they arise
- Calculate customer bills through cash register ringing
- Help with other tasks as needed including managing shelves, tracking inventory, and keeping the store clean
Education
Ali Khater High School
Skills
Labor negotiations
Payroll coordination
Company organization
Workforce improvements
HR processes
Employee retention
Company policies
HR legal compliance
Organizational Development
Labor relations
Software
Interpersonal skills
Time management
Abilty to multitask
Certification
SHRM - Society for Human Resource Management certification
Timeline
HR Manager
alfares intl tents
05.2021 - 06.2022
Pro Manger
alfares intl tents
09.2020 - 05.2021
Cashier
QAB LLC
01.2019 - 12.2020
Cashier
Golf LLC
01.2018 - 10.2019
Ali Khater High School