Ahmed Faroun
Abu Dhabi,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Waiter
Quick Mood Cafe
Abu Dhabi , United Arab Emirates
2023.03 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
waiter
Taba Hotel & Nelson Village
Taba, Egypt
2021.07 - 2022.10
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Prepared tables for guests and reset tables between customers.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Receptionist
Bella Casa Hostel
Cairo, Egypt
2020.03 - 2021.04
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Offered knowledgeable, friendly support to in-office guests.
Bus Boy
Savoy Hotel
Sharm El Sheikh, Egypt
2019.06 - 2020.01
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Polished glasses and cutlery to pristine standards.
Kitchen helper
Al Maasara Restaurant
Kesrouane, Lebanon
2018.09 - 2018.12
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Maintained utensils, knives and kitchen equipment.
- Observed health and hygiene standards to minimise food contamination.
- Cleaned food preparation and storage areas in line with schedule.
- Helped chefs with requisitioning stock within budget requirements.
Front Desk
Al Maha Group Holding
Doha, Qatar
2014.01 - 2018.01
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
Education
Diploma -
Dekernes High school
Dekernes / EgyptSkills
- Driving Car
- MS word
- Sales Skills
- Barista experience
- Teamwork
- Active listening
- Communication
- Problem Solving
Certification
- Experience Certificate From Audi Cars Qatar.
- Experience Certificate From Savoy Hotel Egypt.
- Experience Certificate From Bella Casa Hostel Egypt.
- Experience Certificate From Taba Hotel And Nelson Village Egypt.
- Experience Certificate From Quick Mood Cafe specialty UAE.
Languages
Arabic
Advanced
C1
English
Intermediate
B1
Timeline
Waiter
Quick Mood Cafe
2023.03 - Current
waiter
Taba Hotel & Nelson Village
2021.07 - 2022.10
Receptionist
Bella Casa Hostel
2020.03 - 2021.04
Bus Boy
Savoy Hotel
2019.06 - 2020.01
Kitchen helper
Al Maasara Restaurant
2018.09 - 2018.12
Front Desk
Al Maha Group Holding
2014.01 - 2018.01
Diploma -
Dekernes High school