AHMED FAWZI
521132979
Dubai,Dubai
Summary
Dynamic Sales Associate with significant experience in the fashion industry. Consistently meets and surpasses sales objectives while ensuring high levels of customer satisfaction. Skilled in brand representation and effective product merchandising. Strong interpersonal skills contribute to building lasting customer relationships.
Overview
11
11
years of professional experience
Work history
Customer Service Assistances
Spinneys
Dubai , UAE
01.2025 - Current
- Greet and assist customers, ensuring welcoming shopping experience, Resolve customer complaints quickly and professionally to maintain satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Sales Associate
Zara
Cairo , Egypt
05.2021 - 03.2024
- Updated knowledge of company products, services, and policies on continual basis. Handled customer complaints effectively, ensuring resolution and satisfaction. Transformed dissatisfied customers into satisfied clients while following company policies.
- Resolved customer complaints and streamlined process issues through proactive problem-solving skills.
- Identified customer needs and preferences to deliver tailored advice, enhancing sales opportunities.
- Optimised department display through adherence to visual merchandising guidelines.
- Maintained orderly store to enhance customer shopping experience.
- Collaborated with stock team to ensure optimal product availability and fulfil client requests.
Sales Associate
RA Sport
Cairo , Egypt
01.2020 - 03.2021
- Executed purchases and returns at cash register while ensuring accuracy. Restocked and organised merchandise on sales floor. Assisted in resolving customer complaints and issues promptly.
- Advised customers on product selection based on their needs.
- Handled cash transactions accurately maintaining financial integrity.
- Supported marketing initiatives by setting up promotional displays.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Sales Associate
Adidas
Cairo , Egypt
02.2017 - 12.2019
- Ensured customer satisfaction through effective handling of queries and requests. Delivered seamless transaction experiences by executing purchases and returns accurately at cash register.
- Engaged with customers by employing active listening techniques and clear communication, ensuring their needs are accurately addressed.
- Utilised conflict resolution skills to address and resolve customer complaints, ensuring positive experience.
- Engaged with customers to understand needs and provide tailored product recommendations, driving increased transaction value through strategic suggestions.
- Engaged with stock team to monitor inventory levels and respond to client requests for product availability.
Retail sales associate
City sport
Cairo, Egypt
04.2015 - 01.2017
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Conducted inventory checks to ensure stock accuracy.
- Boosted store reputation with excellent customer service skills.
- Contributed to sales targets through active promotion of products.
Education
Bachelor degree - English-as-a-Second-Language Education
Cairo university
Giza 07.2018
Skills
- Excellent communication interpersonal skills
- Strong ability to persuade build long-term customer relationships
- Professional customer service complaint handling
- In-depth knowledge of fashion trends, fabrics product features
- Skilled in visual merchandising product presentation
- Achieving exceeding monthly sales targets
- Upselling cross-selling techniques to increase revenue
- Ability to maintain store cleanliness product organization
- Experienced in using POS (Point of Sale) systems and handling cash transactions
- Quick learner, adaptable to new products and store policies
- Highly motivated, energetic, and able to work under pressure
- Calm under pressure
- Problem-solving
- Communication skills
Languages
Arabic Mother Tongue
English Reading, listening, speaking, and writing
Timeline
Customer Service Assistances
Spinneys
01.2025 - Current
Sales Associate
Zara
05.2021 - 03.2024
Sales Associate
RA Sport
01.2020 - 03.2021
Sales Associate
Adidas
02.2017 - 12.2019
Retail sales associate
City sport
04.2015 - 01.2017
Bachelor degree - English-as-a-Second-Language Education
Cairo university