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Ahmed Fouad
Operations Manager
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
General Manager
Signature Of Sugar Bakery
Dubai
06.2021 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Operations Manager
Al Amour Restaurant
Dubai
04.2020 - 05.2021
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Manager
Rings Catering
Dubai
12.2015 - 01.2020
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Al Khaja Group
Dubai
10.2009 - 08.2014
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Catering Manager
Conten
Sharjah
09.2006 - 06.2009
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
Education
Bachelor Of Administrative Studies - Buisiness Administration
Advanced Academy
Cairo 10.1999 - 06.2003
Master Of Business Administration - Operations Management And Supervision
American University in Cairo
Cairo 11.2003 - 06.2006
Skills
Performance improvement
undefinedInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Signature Of Sugar Bakery
06.2021 - Current
Operations Manager
Al Amour Restaurant
04.2020 - 05.2021
Operations Manager
Rings Catering
12.2015 - 01.2020
Operations Manager
Al Khaja Group
10.2009 - 08.2014
Catering Manager
Conten
09.2006 - 06.2009
Master Of Business Administration - Operations Management And Supervision
American University in Cairo
11.2003 - 06.2006
Bachelor Of Administrative Studies - Buisiness Administration
Advanced Academy
10.1999 - 06.2003
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