Ahmed Fouad
Abu Dhabi
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
13
13
years of professional experience
Work history
Leasing administrator
Al Wahda Mall Management
Abu Dhabi, UAE
05.2024 - Current
- Collection and sending all lease agreements, AMC, and related contracts to tenants.
- Gathering and maintaining all sales date from tenants.
- Processing Tawtheeq registration for all tenants.
- Handing all Arabic No Objection Certificates (NOCs).
- Coordination with the marketing and operations teams.
- Liaising with tenants to implement the POS system for sales tracking.
- Checking and receiving incoming and outgoing mails.
- Representing the company in visits to government authorities such as Civil Defense, Police, DED and DCT.
Operations Executive
Al Wahda Mall Management
Abu Dhabi, UAE
01.2020 - 04.2025
- Communicating with Operation Manager to do some strategic operational activities.
- Handling customer's complaints and a possibility to execute positive solutions for their convenience.
- Scanning customers suggestions and endorse to Operation Manager, to create an efficient customer's experience.
- Monitoring and arranging all Lost and Found items.
- Prepare monthly reports lost & found and gift voucher.
- Accepting applications for work permit and rounding the mall for inspection.
- Facilitating good environment for retailers business activity and pleasant shopping environment for customers.
Customer Service Supervisor
Al Wahda Mall Management
Abu Dhabi, UAE
05.2018 - 12.2019
- Preparing daily and weekly summary reports to GM.
- Directing and assisting the customers.
- Processing lost and found items.
- Issuing, balancing and processing Mall Gift Vouchers' redemption.
- Handling incoming calls or inquiries from prospective customers.
- Handling tenants and customers complaints.
- Issuing mall's promotional coupons and mall vouchers.
- Circulating mall memos and handling incoming e-mails.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
Customer Service
Lulu Hyper Market -Mazyad Mall
Abu Dhabi, UAE
11.2016 - 05.2018
- Knows the selling status, rates, and benefits of all packages plans.
- Prepares letters of confirmation.
- Provide the necessary information to the front end.
- Understands the company policy on procedures.
- Open and close Cash Counters as required for the front end.
- Dealing with the customer complaint in a professional manner.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
Call Centre Agent
Etisalat
Cairo
03.2015 - 04.2016
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Confirm and cancel bundle for customers or answer a variety of questions.
- Effectively manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
Accountant
Middle East For Hydraulic Engineering
Cairo
10.2012 - 10.2014
- Generate sales leads.
- Keep records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines and policies.
- Prepares asset, liability, and capital account entries by compiling.
- Documents financial transactions by entering account information.
- Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
- Secures financial information by completing data base backups.
Education
Bachelor of Commerce -
Ain Shams University
Skills
- Resource Tracking And Reporting
- Process Improvement Strategies
- Multidisciplinary Collaboration
- Policies And Procedures Implementation
- Relationship Building
- Works As Part Of A Team And Accepts Responsibility
Personal Information
- Nationality: Egyptian
- Marital status: Single
Timeline
Leasing administrator
Al Wahda Mall Management
05.2024 - Current
Operations Executive
Al Wahda Mall Management
01.2020 - 04.2025
Customer Service Supervisor
Al Wahda Mall Management
05.2018 - 12.2019
Customer Service
Lulu Hyper Market -Mazyad Mall
11.2016 - 05.2018
Call Centre Agent
Etisalat
03.2015 - 04.2016
Accountant
Middle East For Hydraulic Engineering
10.2012 - 10.2014
Bachelor of Commerce -
Ain Shams University
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