Ahmed Gaber Abd El Maksoud
Dubai
Summary
An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SALES ASSISTANT
APPAREL GROUP / NATURALIZER BRAND
Dubai
07.2023 - Current
- Assisted customers in finding products, answering inquiries, and providing personalized recommendations to enhance their shopping experience.
- Managed cash register operations, including handling cash, credit transactions, and processing refunds or exchanges accurately.
- Maintained the store's visual appearance by organizing shelves, replenishing stock, and ensuring displays were clean and attractive.
- Supported promotional activities and upselling strategies to meet and exceed sales targets.
- Handled customer complaints efficiently, ensuring satisfaction while upholding company policies.
- Conducted inventory checks and reported discrepancies to management for timely resolution.
- Collaborated with team members to achieve store goals and provide exceptional service.
- Delivered excellent customer service by engaging with customers, understanding their needs, and offering appropriate products or services.
- Processed transactions quickly and accurately using the point-of-sale system, handling cash, card payments, and gift cards.
- Ensured product knowledge was up-to-date to assist customers effectively and increase sales.
- Helped maintain store cleanliness and organization, including restocking merchandise and setting up product displays.
- Assisted in managing inventory by monitoring stock levels and arranging for restocks when necessary.
SENIOR SALES ASSOCIATE
GRAND STORES / SAMSONITE BRAND
Dubai
09.2021 - 06.2023
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
SALES ASSISTANT
07.2012 - 10.2015
- Provided exceptional customer service by assisting with product selection, answering inquiries, and resolving issues to ensure customer satisfaction.
- Managed point-of-sale transactions, including processing sales, handling returns, and ensuring accurate cash management.
- Contributed to store sales goals by promoting and upselling products based on customer needs.
- Maintained store organization, ensuring products were correctly displayed, restocked, and well-maintained.
- Assisted in the preparation of promotional materials and sales displays to attract customers and boost sales.
- Supported inventory control by checking stock levels, performing stock audits, and reporting discrepancies.
- Collaborated with team members to meet and exceed daily and weekly sales targets.
SALES SUPERVISOR
H&M
Cairo
10.2008 - 06.2012
- Company Overview: FASHION
- Supervised and trained a team of sales associates, ensuring they provided exceptional customer service and achieved sales targets.
- Monitored daily sales performance, analyzed trends, and implemented strategies to meet or exceed goals.
- Managed inventory levels, ensured stock was replenished on time, and organized promotional displays.
- Assisted in the recruitment, onboarding, and performance management of sales team members.
- Conducted regular staff meetings to discuss sales performance, set targets, and address any challenges.
- Resolved customer issues and complaints in a timely and professional manner, ensuring satisfaction and loyalty.
- FASHION
Education
Bachelor of COMMERCE -
Menofia University
10.2019
Skills
- Interpersonal skills
- Product knowledge
- Customer service
- Negotiation Skills
- Time management
- Sales analysis skills
- Point of sale
- Cash handling
- Inventory management
- Visual merchandising
- Sales forecasting
- Sales reporting
- Effective communication
- Problem solving
- Upselling techniques
- Upselling strategies
- Processing payments
- Inventory and stocking
- Product and service sales
- Documentation and reporting
- E-commerce understanding
- Safety and cleanliness standards
- Bargaining Strategies
Certification
- Professional Salesman Certificate, Center of Accounting & Managerial Expertise, 10/01/08, 06/30/12
- Customer Service Course, American Chamber of Commerce in Egypt, 09/01/20
References
References are available on request.
Strengths And Expertise
- Interpersonal skills
- Product knowledge
- Customer service
- Negotiation Skills
- Time management
- Sales analysis skills
Timeline
SALES ASSISTANT
APPAREL GROUP / NATURALIZER BRAND
07.2023 - Current
SENIOR SALES ASSOCIATE
GRAND STORES / SAMSONITE BRAND
09.2021 - 06.2023
SALES ASSISTANT
07.2012 - 10.2015
SALES SUPERVISOR
H&M
10.2008 - 06.2012
Bachelor of COMMERCE -
Menofia University
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