Ahmed Gad

• Ensure all hotel policies, procedures and standards are followed.
Inform all front office staff of daily activities group, and VIP arrivals as
well as special requests and repeated guest.
• Ensure that all concerned departments are informed in regards of room
moves, no-shows, early arrivals, special requests, repeat guests.
• Act as manager on duty for hotel dealing with complaints, problem
solving, disturbances special requests and any other issues that may
arise.
• Managed staff training and on boarding, coaching in customer service
• Be aware of remedial steps to be taken to rectify Housekeeping
discrepancies.
• Kept front desk organized, clean and presentable to maintain an
excellent first impression for guests.
• Maintain good working relationship with all hotel departments.
Trained new staff on correct procedures, compliance requirements,
and performance strategies.
Resolved guest issues with rooms or reservations with knowledgeable
and friendly service.
• Coordinated with housekeeping staff to ensure rooms were ready for
incoming guests in a timely manner.

• Provided exceptional customer service, leading to positive online
reviews and repeat business from satisfied guests.
• Resolved guest complaints with tact and diplomacy, maintaining a
positive image for the hotel brand.
• Trained and mentored new team members, contributing to a
high-performing front desk team.
• Resolved billing discrepancies quickly, providing clear explanations to
guests in order to maintain trust and satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations
while managing check-in process.

• Processed guest's check-ins and outs
Answer incoming calls promptly and courteously, providing information
and assistance to guests
• Ensure all telephone inquiries and requests are handled efficiently and
accurately
• Take guest reservations and process bookings in the hotel reservation
system
• Coordinate with other hotel departments to fulfill guest requests and
ensure a seamless guest experience
• Handle guest check-ins and check-outs, ensuring accuracy and
providing a warm welcome
• Assist guests with luggage, escorting them to their rooms and explaining
hotel facilities and services
• Provide information on local attractions, restaurants, and transportation
options to enhance guest experiences
• Handle guest complaints and resolve issues promptly and to the guest's
satisfaction
• Maintain knowledge of hotel policies, rates, and special promotions to
effectively communicate with guests
• Handle cash and credit card transactions, ensuring accuracy and
following hotel procedures
• Maintain a clean and organized front desk area, including the lobby
and guest waiting area
• Assist with administrative tasks, such as filing, data entry, and preparing
reports
• Carry out guest check-in, check-out, and requests as per LQA
standards.
• Welcomed each new arrival pleasantly and confirmed reservations
and identification.
• Supported sales efforts through upselling rooms, amenities, or special
packages when appropriate.
• Resolved guest issues promptly, resulting in positive feedback and
return visits.

• Assisted with guest registration and departure in a professional and
friendly manner
• Assisted guests with questions and billing issues
Answered phone calls promptly and knowledgeably and send and
reply to emails, ensuring complete and accurate information
• Provided accurate daily accounting procedures and handling of cash
Fulfilled all team leader responsibilities using strengths in interpersonal
and communications skills
• Successfully streamlined guest check-in and checkout procedures by
ensuring timelines
• Responded and took action on guest complaints and problems and
made sure to find a solution
• Resolved complex customer issues thoroughly and diplomatically,
without having to escalate calls to the Manager.

• Welcome guests during check-in and give fond farewell to guests while
checkout.
• Handling guest complaints and concerns in an efficient and timely
manner.
• Overseeing VIP guests, arrivals, and departures, coordinating and multi-tasking job duties in a busy environment should possess detailed information about the Hotel, city as well as the
Competition.
• Detailed information regarding arrivals and room requirements.
• Have up-to-date information on daily room occupancy.
• Providing excellent customer service as per SOP hotels standards.
• Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities, etc.
• Check on VIP reservations, complete the registration formalities.
• Allocate rooms to all arriving guests maintain up-to-date information on room rates, current promotions, offers, and packages.

• Maintain all guest folios in a structured manner and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Coordinate with housekeeping for clearing of rooms
Collect guest feedback during guest departure along with his likes and
dislikes.
• Perform basic cashier activities as and when required.