Microsoft Excel
Ahmed Gadkarim
Digital Services Team Leader
Dubai,
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than five years of experience in Marketing, business planning and developing strategic marketing plans. I have enjoyed being a member of a motivated, successful, and productive team. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in business management and achieving organizations’ success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Digital Content and OTT Team Leader
Zain Sudan
khartoum
02.2023 - Current
- Responsible for the Digital Content & OTT Partnership Strategy, development and execution of a Contextual Marketing Strategy and business drivers of incremental lifetime value to achieve agreed KPI targets
- Define business opportunities with OTT providers
- Expanding the footprint of our content across global digital platforms by mapping out effective partnership plans
- Evaluate the potential financial impact of prospective partnerships i.e., benefits, costs, and potential risks of each partnership, evaluate deal terms such as minimum guarantees, licensing period, etc
- Map & identify content opportunities and partnerships with OTTs and content owners/aggregators
- Responsible for all the Marketing levers required to deliver new products and services
- Provide daily/weekly/monthly/yearly reports on revenue performance of Digital Content
- Continuously monitor the overall market for loyalty, satisfaction, threats & recommendations
- Manage and implement all strategic responsibilities as highlighted in annual strategic plan
- Launched more than 20 digital portals in different categories and 2 core VAS services
- Launched Anghami application for Zain’s customers in Sudan
- Launched “7adir” the first Live TV and VOD application is Sudan that provide BNTV Sudanese channel content
- Launched “Elshasha” Rotana’s live TV and VOD application for the first time in Sudan.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
VAS & Digital Content Specialist
Zain Sudan
Khartoum
12.2021 - 01.2023
- Participate in Planning, Rollout and Managing product and services (based on VAS PSMS, IVR and Digital Content) roadmap in line with annual and long-term marketing strategy that should deliver business objectives in terms of revenue, unique users, differentiation, unique selling points and competitive edge
- Summarize VAS & Digital Content data analysis into actionable reports and present results
- Use Market research to understand price elasticity of products within target segments
- Participate in Defining Prices and the targeted segment for VAS & Digital Content services and recommend on how to penetrate the market and the way of communication channels that should be used
- Provide detailed monthly revenue analysis and reports for the VAS & Digital Content
- Provide detailed daily, weekly, and monthly reports on activation and sales for all products and services
- Manage Vendors/Partners to complete projects on time and within budget
- Monitor market for the latest development in technology, competition, consumer usage and uptake trends, regulatory changes, etc
- And identify the impact and/or application of such development on product strategy
- Analyze all sources of data to identify customer needs, requirements and behavior which can be translated into profitable business opportunities i.e., VAS & Digital Content Services
- Propose & drive a comprehensive plan for all segments focusing on customer growth, revenue and ARPU stimulation
- Actively capture & develop ideas for new propositions &/or products that satisfy all segment needs
- Pull together the requirements identified during the requirements capture process and obtain stakeholder and management approval to the intended Service Proposal / Scope of work
- Work Closely with Engineering, IT, Finance, Customer Care & Sales departments in the performance of a full feasibility study to define and communicate the methodology by which the agreed functional requirements shall be delivered
- Provide properly assessed awareness and communication requirements and then work with communication team, direct and indirect channels to ensure such requirements are met on time
- Undertake other relevant duties/responsibilities as delegated by line manager
- Strengthened content through proofreading and editing
- Utilized digital publishing platforms to prepare well-structured drafts.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Generated reports to support development and implementation of marketing plans.
AML and Internal Control Specialist "FinTech"
MTN Sudan
khartoum
12.2020 - 11.2021
- Develop all department’s Business Processes
- Implement effective internal controls and fraud measurements plus required primary controls
- Internal operational activities management and control of department operations and any ad hoc tasks
- Stakeholder management by implementing Regular cross functional meetings, follow up and engagement with external and internal stakeholders
- Effective Coordination and Monitoring of assigned Compliance check lists
- Closing all risk points
- Develop new FinTech services
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Implementing market research to analyze the needs of the market.
Business Development Engineer
Nile Center For Technology Research
Khartoum
02.2018 - 11.2020
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through cold calls and emails
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) clients and Account Executives
- Report to the Business Unit Manager on (weekly/monthly/quarterly) sales results
- Stay up-to-date with new products/services and new pricing/payment plans.
- Collaborated closely with sales, engineering and project management to support end-to-end processes.
- Enhanced customer and user experiences through continuous optimization of products or features.
- Developed messaging about key customer challenges and benefits of company solutions.
- Wrote documents and created presentations sharing technical details of products, technologies and solutions.
- Helped team implement successful sales strategies for complex engineering projects.
- Presented technical presentations to clients to explain product features and benefits.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Wrote detailed technical documentation for company products.
- Developed and implemented product marketing plans to reach target customers.
- Collaborated with cross-functional teams to deliver successful product implementations.
Education
Information Technology
University of Khartoum
Sudan 10.2012 - 10.2017
Skills
Positive, inspiring, and cooperative team Leader/player
Microsoft Office "Excel, Word and Power Point"
Daily workflow improvement
Planning and Coordination
Product Management
New Product Development
Data Analysis
Project Management
Marketing Strategies
Vendors & Stakeholders Management
Certification
CCNA Course. (October 2015)
Accomplishments
- Develop full department processes, documents and products presentations.
- Representative of Zain Sudan Digital Services in all international and regional workshops and events.
- Launched more than 30 digital portals in different categories and 2 core VAS services.
- Launched Anghami application for Zain’s customers in Sudan.
- Launched “7adir” the first Live TV and VOD application is Sudan that provide BNTV Sudanese channel content.
- Launched “Elshasha” Rotana’s live TV and VOD application for the first time in Sudan.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Word
Power Point
Visio
Video Editor
Timeline
Digital Content and OTT Team Leader
Zain Sudan
02.2023 - Current
VAS & Digital Content Specialist
Zain Sudan
12.2021 - 01.2023
AML and Internal Control Specialist "FinTech"
MTN Sudan
12.2020 - 11.2021
Business Development Engineer
Nile Center For Technology Research
02.2018 - 11.2020
Information Technology
University of Khartoum
10.2012 - 10.2017