Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
BusinessAnalyst
Ahmed Gadkarim

Ahmed Gadkarim

Digital Services Team Leader
Dubai,

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than five years of experience in Marketing, business planning and developing strategic marketing plans. I have enjoyed being a member of a motivated, successful, and productive team. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in business management and achieving organizations’ success.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

Digital Content and OTT Team Leader

Zain Sudan
khartoum
02.2023 - Current
  • Responsible for the Digital Content & OTT Partnership Strategy, development and execution of a Contextual Marketing Strategy and business drivers of incremental lifetime value to achieve agreed KPI targets
  • Define business opportunities with OTT providers
  • Expanding the footprint of our content across global digital platforms by mapping out effective partnership plans
  • Evaluate the potential financial impact of prospective partnerships i.e., benefits, costs, and potential risks of each partnership, evaluate deal terms such as minimum guarantees, licensing period, etc
  • Map & identify content opportunities and partnerships with OTTs and content owners/aggregators
  • Responsible for all the Marketing levers required to deliver new products and services
  • Provide daily/weekly/monthly/yearly reports on revenue performance of Digital Content
  • Continuously monitor the overall market for loyalty, satisfaction, threats & recommendations
  • Manage and implement all strategic responsibilities as highlighted in annual strategic plan
  • Launched more than 20 digital portals in different categories and 2 core VAS services
  • Launched Anghami application for Zain’s customers in Sudan
  • Launched “7adir” the first Live TV and VOD application is Sudan that provide BNTV Sudanese channel content
  • Launched “Elshasha” Rotana’s live TV and VOD application for the first time in Sudan.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Generated reports detailing findings and recommendations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

VAS & Digital Content Specialist

Zain Sudan
Khartoum
12.2021 - 01.2023
  • Participate in Planning, Rollout and Managing product and services (based on VAS PSMS, IVR and Digital Content) roadmap in line with annual and long-term marketing strategy that should deliver business objectives in terms of revenue, unique users, differentiation, unique selling points and competitive edge
  • Summarize VAS & Digital Content data analysis into actionable reports and present results
  • Use Market research to understand price elasticity of products within target segments
  • Participate in Defining Prices and the targeted segment for VAS & Digital Content services and recommend on how to penetrate the market and the way of communication channels that should be used
  • Provide detailed monthly revenue analysis and reports for the VAS & Digital Content
  • Provide detailed daily, weekly, and monthly reports on activation and sales for all products and services
  • Manage Vendors/Partners to complete projects on time and within budget
  • Monitor market for the latest development in technology, competition, consumer usage and uptake trends, regulatory changes, etc
  • And identify the impact and/or application of such development on product strategy
  • Analyze all sources of data to identify customer needs, requirements and behavior which can be translated into profitable business opportunities i.e., VAS & Digital Content Services
  • Propose & drive a comprehensive plan for all segments focusing on customer growth, revenue and ARPU stimulation
  • Actively capture & develop ideas for new propositions &/or products that satisfy all segment needs
  • Pull together the requirements identified during the requirements capture process and obtain stakeholder and management approval to the intended Service Proposal / Scope of work
  • Work Closely with Engineering, IT, Finance, Customer Care & Sales departments in the performance of a full feasibility study to define and communicate the methodology by which the agreed functional requirements shall be delivered
  • Provide properly assessed awareness and communication requirements and then work with communication team, direct and indirect channels to ensure such requirements are met on time
  • Undertake other relevant duties/responsibilities as delegated by line manager
  • Strengthened content through proofreading and editing
  • Utilized digital publishing platforms to prepare well-structured drafts.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Generated reports to support development and implementation of marketing plans.

AML and Internal Control Specialist "FinTech"

MTN Sudan
khartoum
12.2020 - 11.2021
  • Develop all department’s Business Processes
  • Implement effective internal controls and fraud measurements plus required primary controls
  • Internal operational activities management and control of department operations and any ad hoc tasks
  • Stakeholder management by implementing Regular cross functional meetings, follow up and engagement with external and internal stakeholders
  • Effective Coordination and Monitoring of assigned Compliance check lists
  • Closing all risk points
  • Develop new FinTech services
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Implementing market research to analyze the needs of the market.

Business Development Engineer

Nile Center For Technology Research
Khartoum
02.2018 - 11.2020
  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients and Account Executives
  • Report to the Business Unit Manager on (weekly/monthly/quarterly) sales results
  • Stay up-to-date with new products/services and new pricing/payment plans.
  • Collaborated closely with sales, engineering and project management to support end-to-end processes.
  • Enhanced customer and user experiences through continuous optimization of products or features.
  • Developed messaging about key customer challenges and benefits of company solutions.
  • Wrote documents and created presentations sharing technical details of products, technologies and solutions.
  • Helped team implement successful sales strategies for complex engineering projects.
  • Presented technical presentations to clients to explain product features and benefits.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Wrote detailed technical documentation for company products.
  • Developed and implemented product marketing plans to reach target customers.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Education

Information Technology

University of Khartoum
Sudan
10.2012 - 10.2017

Skills

    Positive, inspiring, and cooperative team Leader/player

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Certification

CCNA Course. (October 2015)

Accomplishments

  • Develop full department processes, documents and products presentations.
  • Representative of Zain Sudan Digital Services in all international and regional workshops and events.
  • Launched more than 30 digital portals in different categories and 2 core VAS services.
  • Launched Anghami application for Zain’s customers in Sudan.
  • Launched “7adir” the first Live TV and VOD application is Sudan that provide BNTV Sudanese channel content.
  • Launched “Elshasha” Rotana’s live TV and VOD application for the first time in Sudan.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft Excel

Microsoft Word

Power Point

Visio

Video Editor

Timeline

Digital Content and OTT Team Leader

Zain Sudan
02.2023 - Current

VAS & Digital Content Specialist

Zain Sudan
12.2021 - 01.2023

AML and Internal Control Specialist "FinTech"

MTN Sudan
12.2020 - 11.2021

Business Development Engineer

Nile Center For Technology Research
02.2018 - 11.2020

Information Technology

University of Khartoum
10.2012 - 10.2017

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Ahmed GadkarimDigital Services Team Leader