Ahmed Gamal
Summary
Dedicated professional with over 10 years of experience in entertainment & Cinemas, consistently achieving company goals through organized and efficient practices. Expertise in thriving under pressure and adapting to new challenges, contributing to the enhancement of the organizational brand. Proven ability to manage multiple priorities while maintaining a positive attitude, ensuring seamless operations and exceptional service delivery. Committed to fostering a collaborative environment that drives success and elevates customer experiences.
Overview
10
10
years of professional experience
Work History
Entertainment & Cinema Manager
Dubai Holding Entertainment / Roxy Cinemas
07.2023 - Current
- Develop and execute strategies to increase revenue, upselling opportunities, and customer satisfaction, i created an Express counter for fast moving items to be ordered online and received within less than 5 minutes.
- Ensure compliance with company policies, safety regulations, and quality standards,we have achieved A Gold rating from Dubai Municipality for food safety and hygiene for the second consecutive year.
- Analyzed customer feedback and trends to inform service improvements and operational adjustments, Increased over all Google review rating from 4.3 to 4.6.
- Oversee daily cinema operations, ensuring seamless guest experiences and service excellence.
- Lead, train, and develop a diverse team to deliver high-quality performance and meet business goals.
- Drive operational efficiency and implement cost-control measures to maximize profitability.
- Monitor and analyze KPIs to identify opportunities for improvement and business growth.
- Coordinated special events and promotions, enhancing customer engagement and increasing foot traffic.
- Reviewed financial reports to assess profitability and identify cost-saving opportunities.
VIP Theatre Manager
Vox Cinemas – Majid Al Futtaim
01.2021 - 06.2023
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving issues (Net Promoter Score improved by 25% year-over-year).
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
VIP Theatre Assistant Manager
Vox Cinemas – Majid Al Futtaim
01.2018 - 12.2020
- Assisted in managing VIP guest experiences, ensuring personalized service and attention to detail.
- Coordinated with various departments to streamline operations and enhance the overall customer journey.
- Implemented training programs for new staff, promoting service excellence and adherence to company standards.
- Supported budget management by monitoring expenses and identifying cost-saving opportunities.
- Monitored and reported on performance metrics to identify areas for improvement and operational efficiency.
- Led by example in delivering exceptional customer service, fostering a culture of respect and teamwork.
Gold Manager
Vox Cinemas – Majid Al Futtaim
03.2017 - 12.2017
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cinema Operations Supervisor
Vox Cinemas – Majid Al Futtaim
07.2015 - 03.2017
- Supervised daily cinema operations, ensuring a seamless and enjoyable guest experience through attention to detail and operational excellence.
- Implemented innovative scheduling practices to optimize staff allocation and enhance service delivery during peak hours.
Education
Bachelor of Arts - French Language And Literature
Menofia University
Menofia, Egypt07.2011
Skills
- Theatre experience
- VIP guest relations
- Excellent Managerial Techniques
- Skilled community-based case Manager
- Organized Managerial style
- Operational excellence
- Health and safety compliance
Languages
Arabic
English
Timeline
Entertainment & Cinema Manager
Dubai Holding Entertainment / Roxy Cinemas
07.2023 - Current
VIP Theatre Manager
Vox Cinemas – Majid Al Futtaim
01.2021 - 06.2023
VIP Theatre Assistant Manager
Vox Cinemas – Majid Al Futtaim
01.2018 - 12.2020
Gold Manager
Vox Cinemas – Majid Al Futtaim
03.2017 - 12.2017
Cinema Operations Supervisor
Vox Cinemas – Majid Al Futtaim
07.2015 - 03.2017
Bachelor of Arts - French Language And Literature
Menofia University