Ahmed Ghanaim
Summary
Results-driven banking professional with 18 years of experience in the financial industry, specializing in branch management, customer service and sales excellence .
Proven track record of achieving sales target, improving operational efficiency and leading high performing team. Adapt at building long lasting relationship and implementing process improvement to drive business growth. Certified Anti Money laundering Specialist (ACAMS) with extensive knowledge of regulatory compliance and financial reporting.
Overview
19
19
years of professional experience
Work History
Acting Branch Manager
Dubai Islamic Bank, DIB
11.2011 - Current
- Achieved 120% of sales targets for three consecutive quarters by identifying cross-sell opportunities and building strong customer relationships.
- Communicated regularly with branch HNWI to understand needs, evaluate current product use and cross-sell new products.
- Improved customer satisfaction rating by 15% through prompt issue resolution and process improvement.
- Supervised team of 9 employees conducting performance reviews and providing coaching to enhance productivity.
- Prepared and analyzed branch reports to ensure compliance with regulatory guidelines and improve financial accuracy
- Led weekly staff meetings to address concerns.
- Implemented process improvements that increase branch productivity by 10%.
- Conduct enhanced due diligence on high risk customers to reduce compliance risk.
- Collaborated with compliance and risk management team to improve onboarding accuracy.
- Identified and escalated un-complied accounts with KYC details and contributed in reducing operational risk.
Senior Sales Officer
Abu Dhabi Islamic Bank, ADIB
06.2010 - 11.2011
Auto Finance Advisor
Alhilal Bank, AHB
09.2008 - 06.2010
Sales Executive
Abu Dhabi Commercial Bank, ADCB
09.2006 - 06.2008
Education
Certified Anti-Money Laundering Specialist- CAMS
ACAMS
USA05.2023
Service Quality Journey
05.2016
KYC, Fraud And Compliance Training
UAE06.2009
Associate of Applied Science - Management Information Systems
Philadelphia University
Jordan06.2006
Skills
- Branch management expertise
- Operational effectiveness
- Internal audit expertise
- Workforce oversight
- Sales and service integration
- Client acquisition
- Customer Retention
- Building relationships
- Cross-selling proficiency
- Leadership development
- Conducting performance reviews
- Employee engagement
- Due diligence assessment
- Anti-money laundering compliance
- KYC compliance expertise
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Acting Branch Manager
Dubai Islamic Bank, DIB
11.2011 - Current
Senior Sales Officer
Abu Dhabi Islamic Bank, ADIB
06.2010 - 11.2011
Auto Finance Advisor
Alhilal Bank, AHB
09.2008 - 06.2010
Sales Executive
Abu Dhabi Commercial Bank, ADCB
09.2006 - 06.2008
Service Quality Journey
Certified Anti-Money Laundering Specialist- CAMS
ACAMS
KYC, Fraud And Compliance Training
Associate of Applied Science - Management Information Systems
Philadelphia University
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