Ahmed Ghanem

• managing Team of 8 virtual officers to ensure providing all kind of services and activates virtually ( virtual Branch)
• helping by enchase and creating STP SRs to provide fast and easy process to service our customers and to increase NPS promoters
• enchase email system management which Customer can reach us any time with out visiting branch
• handling Branch Query project (AML - KYC - SAS alert and RFI )
• handling video calls for non residence customers and exceptional cases
• handling PST ( privilege service team) to ensure all RMs requests and enquires have been completed
• handling RBB Team ( Remittance Bonus Back )
• handling Reach Us team for NON residence customers
• handling remediation projects ( HRN projects ) with compliance Team

• Mentored and guided employees to foster proper completion of assigned duties.
• handling IVR system and NPS
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Led team of 15 members while providing exceptional customer service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Implemented new working processes to deliver multiple improvements.
• Cross-trained and provided back up for customer service managers.
• Completed special cuts, grooves and bevels to produce desired looks.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reviewed sales and gross profit reports to determine options for increasing market growth.

Handling Arrival area (Meet and Greet)
Offering passengers the highest levels of service from the moment they check-in through to their Final destination
Handling the passenger to get his original visa.
Handing and helping the Passengers in the immigration area
handling airport Information desk

Handling flight timing and check in area and gates