Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Timeline
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Ahmed Ghazi

Dubai

Summary

Dynamic and results-oriented retail management and sales professional with extensive experience in store management, sales leadership, and customer service. Proven success in increasing sales by 25%, enhancing profit margins by 15%, and improving customer satisfaction. Skilled in client advisory, sales consulting, inventory control, and team leadership. Adept in sales analysis, developing strategic plans, and driving high performance. Seeking a position as a Client Advisor, Sales Representative, Sales Consultant, Store Manager, or Assistant Store Manager to leverage my expertise and drive business success.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Boutique Manager

Louzan Fashion LLC
Dubai Mall
01.2020 - 08.2024
  • Managed all aspects of boutique operations, ensuring seamless customer experiences and driving sales growth.
  • Developed and executed sales strategies, increasing gross sales by 25% and boosting profit margins by 15%.
  • Led a team of 10+ sales associates, focusing on team development and achieving performance goals.
  • Conducted sales analysis to track performance and optimize business strategies.
  • Managed inventory control, reducing discrepancies by 20% and ensuring accurate stock levels.
  • Delivered superior customer service, addressing escalated issues and implementing best practices.

Assistant boutique manager

Louzan Fashion LLC
Dubai
03.2016 - 01.2020
  • Led and coordinated a sales team to consistently exceed sales targets by 15%.
  • Developed and implemented training programs, enhancing sales performance and reducing onboarding time by 30%.
  • Analyzed KPIs and provided actionable insights to senior management.
  • Managed store promotions and events, increasing foot traffic by 12% and driving customer engagement.
  • Ensured prompt resolution of customer complaints, reducing complaint resolution time by 25%.

Sales Representative

Sacoor Brother
Dubai
03.2014 - 02.2016
  • Consistently met and exceeded sales targets, ranking among the top 10% of sales representatives.
  • Provided personalized client advisory, understanding customer needs and offering tailored solutions.
  • Assisted in visual merchandising to enhance store presentation.
  • Maintained accurate sales records, contributing to inventory management.
  • Built strong customer relationships, increasing repeat business by 20%.

Education

Bachelor in Tourism and Hotel Management -

Alexandria University
Egypt
09.2007 - 06.2011

Skills

  • Customer Relationship Management (CRM) Systems (Salesforce, Zoho)
  • Sales Analysis & Reporting (Excel, Power BI)
  • Inventory & Retail Sales Management
  • Profit & Loss (P&L) Management
  • Visual Merchandising
  • Team Leadership & Client Engagement
  • Conflict Resolution & Problem-Solving
  • Sales Negotiation & Closing
  • Time Management & Organizational Skills
  • Microsoft Office (Word, Excel, PowerPoint)
  • Adaptability & Communication Skills

Certification

  • IATA Customer Service Certification
  • Certified Sales Professional (CSP) – National Association of Sales Professionals
  • Retail Management Certification – Retail Management Institute
  • Certified Retail Operations Professional (CROP) – Retail Business Academy
  • Salesforce CRM Training Certification
  • Best Sales Supervisor Award – Louzan Fashion LLC
  • Employee of the Month – Sacoor Brother

Languages

Arabic
Native
English
Fluent

Personal Information

  • Place of birth: Alexandria
  • Date of birth: 05/05/1990
  • Nationality: Egyptian

Timeline

Boutique Manager

Louzan Fashion LLC
01.2020 - 08.2024

Assistant boutique manager

Louzan Fashion LLC
03.2016 - 01.2020

Sales Representative

Sacoor Brother
03.2014 - 02.2016

Bachelor in Tourism and Hotel Management -

Alexandria University
09.2007 - 06.2011

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Ahmed Ghazi