Ahmed Ghorry Abdulrahman
Dubai
Summary
Adept at fostering customer relationships and resolving technical issues, I significantly enhanced service delivery at Vodafone UK. My blend of interpersonal skills and proficiency in Microsoft Office, alongside a proven track record in leadership and problem-solving, positions me as a dynamic candidate adept at driving customer satisfaction and team productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical support Representative
Vodafone UK for International Services
02.2024 - 12.2024
- Provided detailed product support
- Focused on resolving technical problems
- Developed relationship with new and current customers and clients to ease the process of selling our services
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team
Sales Agent
Concentrix for Global Services
05.2023 - 02.2024
- Engaged with customers and guiding them through the buying process
- Managed to sell, promote and upgrade tickets and reservations for customers
- Responded to customer inquiries and providing after-sales support
- Guided customers through product selection, offering tailored recommendations based on individual needs
- Built and maintained relationships with potential and existing customers
Customer Service Representative
Concentrix for US Telecommunication Services
01.2023 - 05.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality
- Answered customer inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
- Managed customer complaints with empathy and professionalism, resulting in resolving issues and improving relationships
- Supported sales efforts by providing accurate information about products or services that matched customer needs
Education
Post-Graduation certificate - Human Resources Management
American University in Cairo
12.2022
Bachelor's degree - English language and German
Suez Canal University
06.2021
Skills
- Interpersonal skills
- Relationship management
- Decision making
- Change management and agility
- Leadership
- Time management
- Adaptability
- Negotiation
- Team Building
- Analyzing
- Reporting
- Interviewing skills
- Onboarding
- Numeracy
- Recruiting
- Communication skills
- Problem solving
- Multi-tasking
- Team work
- Work under pressure
- Computer skills
- Microsoft office (Word- Excel- PowerPoint- outlook)
- Managing office equipment (Printer-scanner-fax)
- Workday
- Citrix
- UFE applications
Certification
- CCNA, Cisco Certified Network Associate, In progress
- ICDL, HRDC Suez Canal University, Egypt, 08/20
- Translation, Akbar El Yom center for training and consultation in Cairo, 09/20
Volunteer Experience
Protocol member, Total Africa Cup of Nations Egypt 2019, Ismailia, Egypt, 01/19 - 07/19, Supported security efforts by collaborating with relevant teams to develop appropriate measures for high-profile events., Resolved protocol issues with diplomacy, fostering positive relationships between visitors., Accommodated multinational VIP guests., Guided visitors.
Personal Information
- Date of Birth: 10/12/98
- Nationality: Egyptian
Timeline
Technical support Representative
Vodafone UK for International Services
02.2024 - 12.2024
Sales Agent
Concentrix for Global Services
05.2023 - 02.2024
Customer Service Representative
Concentrix for US Telecommunication Services
01.2023 - 05.2023
Post-Graduation certificate - Human Resources Management
American University in Cairo
Bachelor's degree - English language and German
Suez Canal University
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