Ahmed Hafez
IT Senior Engineer
Dubai
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 6 years of experience in call centers implement . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Manager
Al Deyaa, Etisalat Premium SMB Partner (UAE)
07.2017 - Current
- Oversaw IT department operations and training
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems
- Assisted in development of long-term strategies to grow department and resources
- Coordinated technical training and personal development classes for staff members
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches
- Guided organizational technology strategy and roadmaps
- Customized and repaired technology based on staff requests
- Updated customers and senior leaders on progress and roadblocks
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services
- Built, repaired and installed computer-related hardware based on deployment procedures
- Implemented and maintained technology and software budget
- Managed life cycle replacement of hardware and software
- Analyzed network security and current infrastructure, assessing areas in need of improvement
- Coordinated IT operations activities to deliver smooth flow of daily business needs
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
IT Consultant
MEA Telecom, Develops Reliable And Efficient Communication Solutions For Businesses. (UAE)
03.2023 - 12.2023
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
IT Support Engineer
SMA Business Connect (PK)
02.2022 - 03.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Engineer
STS DIGITAL SOLUTIONS(UK)
01.2022 - 01.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Engineer
SmartTelecom
07.2017 - 12.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Business Information Systems - Management Information Systems
Cairo University
Egypt 01.2011 - 01.2015
Skills
Systems Architecture Analysis
Additional Information
Virtualization: VMware vSphere, Proxmox
- VoIP Systems: 3CX, FreePBX, Issabel, ViciDial
- Firewalls: pfSense, Fortigate 100E, Sophos Software
- Operating Systems:Windows: Windows Server 2012 R2, 2016, Windows 10, 11
Linux: Debian, Red Hat, Ubuntu
- Mail Servers: Microsoft 365 (all apps), Zimbra, cPanel
- CRM: SuiteCRM, HubSpot, Zoho, Microsoft Dynamics 365
- Cloud: GCP, Azure, Namecheap, DigitalOcean, GoDaddy, Bluehost, Hostinger, Greengeeks, Contabo
Certification
3CX Advanced Certificate with id: 3UHVqFo21l
Timeline
3CX Advanced Certificate with id: 3UHVqFo21l
12-2023
IT Operations Management (Self-study)
09-2023
IT Consultant
MEA Telecom, Develops Reliable And Efficient Communication Solutions For Businesses. (UAE)
03.2023 - 12.2023
Microsoft Azure Administrator(AZ-104) : Achievements - ahmedhafez-3213 | Microsoft Learn
03-2023
IT Support Engineer
SMA Business Connect (PK)
02.2022 - 03.2023
IT Support Engineer
STS DIGITAL SOLUTIONS(UK)
01.2022 - 01.2023
CCNP Self-Study
08-2019
Diploma IT at Creative Group (ITIL,CCNA,CCNA security,MCSA windows server 2016)
07-2018
IT Manager
Al Deyaa, Etisalat Premium SMB Partner (UAE)
07.2017 - Current
IT Support Engineer
SmartTelecom
07.2017 - 12.2022
Customer Service Diploma (EGYPTAIR).
03-2017
Bachelor of Business Information Systems - Management Information Systems
Cairo University
01.2011 - 01.2015
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