Ahmed Hassan

• Resolved problems, improved operations and provided exceptional service.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

• Greeted and escorted customers to mechanics in charge
• Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car
• Consulted with mechanics for necessary repairs and provided cost estimates to customers
• Educated customers regarding regular maintenance protocols to preserve conditions of vehicles
• Examined service history and provided initial inspection of vehicle to identify issues
• Maintaining positive customer relationships to ensure repeat business
• Responded to questions regarding service outcomes and resolved complaints
• Developed strong relationships with clients, resulting in increased repeat business and referrals.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
• Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
• Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Optimised workflow by strategically allocating tasks to maximise high quality and timely out

Ensured servicing and maintenance was performed to health and safety standards and met budgetary requirements

• Places orders for parts and spares in line with company authorisation limits to ensure compliance to quarterly budget
• Led daily briefings to update previous day's workshop performance, highlighting problems encountered, potential solutions and action to prevent reoccurrence
• Planned and conducted routine service and maintenance of all plant machinery
• Conducted rigorous skills assessments of staff members, developing and delivering appropriate training plans based on results
• Supported delivery and management of workshop requirements for creative learning team's projects activities and development team's fundraising events
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.