AHMED HEGAZY
SHARJAH,UAE
Summary
Seeking a position in a progressive organization that allows career development and provides challenging work environment. To constantly learn and utilize my skills and abilities, to add value to the organization and apply the knowledge and to develop my skills to attain excellence in my profession. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Ambitious and bilingual Customer Service Executive with expertise in various industries. Delivers exemplary customer interaction, problem resolution and efficient research. Expands customer base and market reach with cross-cultural understanding.
Overview
14
14
years of professional experience
Work history
Customer Service Executive
NMC Royal Hospital
Sharjah, UAE
2025.03 - Current
- Presently working as Customer Service Executive / Call Center at NMC Royal Hospital, Sharjah, UAE from March2025 till date.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Developed strong product knowledge, customers appreciated extra information.
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Coordinated with other departments for efficient problem resolution.
- Recorded customer interactions, providing valuable data for management review.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Utilised CRM software proficiently, streamlining complaint handling process.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Assisted in training new staff to ensure consistency in service delivery.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Offered additional products and services to boost company sales.
- Conducted customer surveys to gather feedback on service experience improvement.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Delivered exceptional service to increase customer loyalty.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Maintained up-to-date client records in database systems.
- Actioned customer feedback to enhance contact centre service provisions.
Receptionist
Sharjah Airport Hotel, Arbella Hotel
Sharjah, UAE
2024.01 - 2025.03
- Worked as Receptionist in Sharjah Airport Hotel, Arbella Hotel, Sharjah, UAE from January 2024 to March 2025.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Maintained organised reception area for professional business environment.
- Managed phone calls, resulting in effective communication flow within company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Assisted with administrative tasks, improving overall functionality of office.
- Completed data entry tasks whilst adhering to strict deadlines.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Upheld confidentiality with sensitive information handling procedures.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of company.
Service Advisor
Liberty Tyre Center
Abu-Dhabi, UAE
2023.01 - 2024.01
- Worked as Service Advisor in Liberty Tyre Center, Abu-Dhabi, UAE from January 2023 to January 2024.
- Improved customer satisfaction by providing timely and accurate information.
- Built rapport with customers, enhancing long-term relationships.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Kept abreast of latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Streamlined service processes to increase efficiency.
- Responded to customer requests with friendly, knowledgeable service and support.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
Sales & Technical Support – Store Administrator
Free Comp for Computer and Laptop Services
Kafr El Sheikh, Egypt
2019.07 - 2023.01
- Oversaw sales and technical support operations for computer and laptop services, ensuring high-quality customer care and efficient service delivery.
- Facilitated seamless daily operations by overseeing administrative tasks with precision.
- Streamlined back-office paperwork to enhance overall administration efficiency.
- Managed returns and exchanges to enhance customer satisfaction and strengthen relationships.
- Executed cash register operations to minimise transaction errors.
- Cultivated positive work atmosphere through implementation of effective communication strategies.
- Optimised delivery processing and delegated unpacking, pricing, and replenishment tasks to enhance operational efficiency.
- Facilitated training and development opportunities to enhance team knowledge and capabilities.
- Championed team efforts to deliver exceptional customer service while reinforcing brand values.
- Address escalated customer concerns to foster retention and enhance client loyalty.
- Adapt product range and merchandise based on evolving market trends.
Receptionist
Nozol Al Rayan Hotel
Riyadh, Saudi Arabia
2018.06 - 2019.06
- Managed reception operations at Nozol Al Rayan Hotel, ensuring seamless guest check-in and check-out processes.
- Administered mail distribution process to ensure timely correspondence delivery to each department.
- Oversaw reception area maintenance for professional business environment.
- Facilitated seamless communication flow within company through effective management of phone calls.
- Managed office supplies orders to ensure constant availability of essential materials.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Logged visitor entries to enhance security protocols and maintain accurate records.
- Prepared meeting rooms before and after use to ensure professional and welcoming environment.
- Ensured availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Welcomed guests upon arrival. Provided assistance and information to enhance guest experience. Ensured smooth check-in process for all visitors.
- Facilitated operations during peak periods, ensuring seamless service delivery under high pressure.
- Coordinated company events to foster team cohesion and strengthen morale.
- Enhanced customer satisfaction by expertly managing all front desk enquiries.
- Coordinated appointment scheduling to optimise daily operations.
- Optimised administrative processes to enhance overall functionality of office.
- Executed data entry tasks while ensuring adherence to stringent deadlines.
Sales and Finance Representative
Mohamed Ashry Cement Company
Kafr El Sheikh, Egypt
2012.06 - 2018.06
- Worked as Sales and Finance Representative in Mohamed Ashry Cement Company, Kafr El Sheikh, Egypt from June 2012 to June 2018.
- Increased brand awareness with successful promotional strategies.
- Established professional relationships to foster client retention.
- Implemented training programmes to enhance team capabilities.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Generated new business opportunities for company growth.
- Expanded client base through successful networking efforts.
- Negotiated contracts resulting in profitable deals and partnerships.
- Documented all customer interactions for record keeping purposes.
- Served as first point of contact with exceptional communication skills.
- Conducted market research to identify potential leads.
- Perfected sales presentations leading to higher conversion rates.
- Fostered positive work environment, boosted staff morale.
- Secured customer satisfaction by resolving complaints effectively.
- Provided excellent customer service, received commendations from clients frequently.
- Managed daily operations ensuring smooth workflow and coordination.
- Promoted product knowledge, enhanced sales performance.
- Streamlined processes for improved efficiency and productivity.
- Refined operational procedures, reduced overhead costs significantly.
- Maintained high standards of service for positive customer experiences.
- Provided exceptional customer care to uphold brand standards and reputation.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Monitored market activity to remain ahead of competitors with innovative sales campaigns.
Education
Bachelor of Arts - English Department
Kafr El Sheikh University
Egypt06.2016
Skills
- Multitasking
- Team collaborationl
- Work ethic
- Customer service
- Computer proficiency
- Problem solving
- Patience management
- Bilingual communication
- Customer service metrics
LANGUAGES KNOWN
English - Fluent
Arabic - Mother Tongue
DECLARATION
I hereby declare that the above given information is correct and true to the best of my knowledge and belief.
Timeline
Customer Service Executive
NMC Royal Hospital
2025.03 - Current
Receptionist
Sharjah Airport Hotel, Arbella Hotel
2024.01 - 2025.03
Service Advisor
Liberty Tyre Center
2023.01 - 2024.01
Sales & Technical Support – Store Administrator
Free Comp for Computer and Laptop Services
2019.07 - 2023.01
Receptionist
Nozol Al Rayan Hotel
2018.06 - 2019.06
Sales and Finance Representative
Mohamed Ashry Cement Company
2012.06 - 2018.06
Bachelor of Arts - English Department
Kafr El Sheikh University