AHMED HOWEIDI

• Assisting customers and handling all discounts, price changes, and customer returns accordingly
• Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed
• Operating the cash register and processing sales transactions
• Addressing customer concerns and inquiries as well as resolving customer complaints
• Unloading and unpacking store deliveries as well as attaching price tags to all store products
• Ensuring that product shelves are well-arranged and adequately stocked with products
• Offering clients advice on interior design and space planning
• Advising customers based on their furniture requirements, utilizing showroom stock, brochures, and other marketing materials, discussing range, configurations, and fabric options
• Supporting the Showroom Manager
• Liaising with the logistics and warehouse team to ensure all deliveries are arranged correctly.

• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Analyze customers' e-Invoicing needs and present a solution that best fits their back-office set-up
• Develop individual quotas and assign territories for team members
• Establish best practices and operating procedures for converting leads to sales

Stay updated on market trends and issues affecting the payments industry as well as collecting competitor intelligence.

• Sells products by establishing contact and developing relationships with prospects
• Manages financial transactions and processes payments by totaling purchases, processing cash, and store or other credit and debit cards
• Maintain standards of beauty room and offer beauty treatments to customers with alacrity
• Maintain team's delivery of business plans and sales elements for the assigned areas
• Assists with inventory, including receiving and stocking merchandise
• Ascertain customer's beauty needs and make appropriate suggestions and demonstration
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

• Largely responsible for actually moving the company products, monitoring the stocks, maintaining the cleanliness and merchandising
• Constant checking of the products and promotions available in the market within the brands handled
• Constant communication with the buyer in charge, ensuring that stock is available at all time
• Ensure that every customer is approached and assisted with the utmost professionalism ensuring customer loyalty growth
• Use POS software and other digital systems, monitor and respond to emails, as well as e-commerce purchases
• Develop positive relationships with department store floor managers and head office
• Connect with clients and care, provide good solutions and after sales and work cooperatively with team members to accomplish sales and service targets.