AHMED IBRAHIM
𝐁𝐚𝐜𝐤𝐬𝐭𝐚𝐠𝐞 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫
Dubai,Arjan
Summary
Food and Beverage Management professional with over 12 years of experience in operational excellence and guest experience enhancement, expert in team leadership and health and safety compliance. My key achievements include boosting footfall by 15% and revenue by 20% within a year, and reducing staff turnover by 30% through recognition programs. Seeking a Backstage Operations Coordinator position at ASM Global, where I bring my operational excellence and guest experience skills to support your mission of delivering extraordinary entertainment experiences.
Overview
13
13
years of professional experience
2030
2030
years of post-secondary education
Work History
Assistant Food & Beverage Manager
Emaar Hospitality Group-Rove Hotels
Dubai
11.2020 - 04.2025
- Managed operations, including staff hiring, training, inventory, and health and safety compliance.
- Improved team morale with recognition programs, reducing staff turnover by 30%.
- Coordinated with vendors to ensure timely delivery of food and beverage supplies and reduce inventory costs.
- Recipient of the TripAdvisor Champion Award for delivering exceptional guest satisfaction and maintaining the highest standards of service excellence.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
Senior F&B Supervisor
Luxury Hotel Pre-Opening
Dubai
06.2019 - 10.2020
- Led a high-performing team of 20 members through all pre-opening phases, ensuring timely completion and exceeding quality benchmarks.
- Collaborated closely with senior management to establish budgets, control operational costs, and drive return on investment.
- Maintained a 95% compliance rate in health and safety audits over three consecutive years.
F&B Supervisor
Emaar Hospitality Group- Palace Downtown Hotel
Dubai
06.2018 - 05.2020
- Oversaw six luxury outlets, increasing average spend per guest by 10% with up-selling techniques.
- Spearheaded VIP service strategies for GCC clientele, achieving 95% positive feedback.
- Managed a 20-member team, enhancing team efficiency by 20% through performance incentives.
F&B Associate
Pullman Hotel JLT
Dubai
06.2017 - 05.2018
- Consistently delivered exceptional guest service standards, resulting in recognition with the TripAdvisor Champion Award for outstanding service excellence.
- Increased repeat business by 15% through consistent delivery of luxury service experiences.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
Food Safety & Hygiene Officer
Ministry of Health and Population
Dubai
04.2012 - 03.2016
- Conducted over 300 comprehensive food safety inspections, achieving and maintaining a 98% compliance rate across all regulated facilities.
- Developed and implemented comprehensive food safety guidelines and protocols, resulting in a 20% reduction in contamination risks.
- Designed and deployed a comprehensive quality assurance tracking system for food safety standards, significantly enhancing overall food safety compliance and monitoring capabilities.
Education
Bachelor of Science - Health and Safety Compliance
Port Said University
EGYPT 04.2007 - 01.2012
Dubai way champion -
Dubai's Department of Economy And Tourism
UAE01.2024
Skills
Event coordination and management
Backstage operations management
Stage management
Event setup and logistics
Bump-in/bump-out coordination
Event transitions and changeovers
Stakeholder management
Cross-departmental coordination
VIP handling and hospitality
Media coordination
Crowd flow management
Accomplishments
- Boosted footfall by 15% and revenue by 20% in one year.
- Reduced staff turnover by 30% through effective recognition programs.
- Achieved 95% compliance rate in health audits for three years.
- Enhanced team efficiency by 20% using performance incentives.
Timeline
Assistant Food & Beverage Manager
Emaar Hospitality Group-Rove Hotels
11.2020 - 04.2025
Senior F&B Supervisor
Luxury Hotel Pre-Opening
06.2019 - 10.2020
F&B Supervisor
Emaar Hospitality Group- Palace Downtown Hotel
06.2018 - 05.2020
F&B Associate
Pullman Hotel JLT
06.2017 - 05.2018
Food Safety & Hygiene Officer
Ministry of Health and Population
04.2012 - 03.2016
Bachelor of Science - Health and Safety Compliance
Port Said University
04.2007 - 01.2012
Dubai way champion -
Dubai's Department of Economy And Tourism
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