Ahmed Ibrahim Al Bedwawi
Abu Dhabi
Summary
Highly dynamic professional with a proven track record in managing various government operation processes and driving corporate advancement. Skilled in creating and executing strategic plans to develop streamlined organization processes, while leveraging solid analytics and innovative strategies. A compelling communicator and skilled problem solver, utilizes a collaborative, open, and supportive management style to enhance team efficiency, increase productivity, and promote cost-effective solutions for sustainable corporate growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Government Relations & Staff Services
Emirates Telecommunications
01.2023 - Current
- Company Overview: Group Company, Abu Dhabi
- Handle policies and objectives related to government relations at the local and federal level
- Develop and manage government relations strategies at both local and federal levels, ensuring alignment with the organization’s corporate strategy
- Review and recommend policies to mitigate risk and lessen the impact on the operation
- Represents the company in committees for security, environment, and protocols with government officials
- Participate in brainstorming sessions and initiates service enhancement/channel ideas/concepts for higher management approval
- Monitor legislation and policy activities and advises organization leadership and staff about relevant proposals and actions
- Inform the organization community of relevant government issues
- Represents and protects organization interests in alignment with corporate strategy and business plan
- Develop long-term strategies to enhance government relationships and prepare the organization for future changes
- Use management systems to monitor performance against key strategic objectives
- Plan budget for government relations activities and monitors expenses within the department budget
- Oversee the daily operations of the service department
- Develop strategies and plans for the delivery of services in order to enhancing business performance and customer satisfaction
- Ensure that service standards and quality delivery are meet customer needs and expectations
- Manage customer complaints and resolve issues in a timely and satisfactory manner
- Coordinate with other departments to ensure alignment with company objectives
- Monitor and report on service department performance
- Implement new procedures and systems to improve service delivery
- Manage service contracts and negotiate with suppliers and vendors
- Manage team performance, providing coaching, and feedback
- Coordinate and facilitate collaboration between service departments
- Perform regular audits to ensure adherence to standards and regulations
- Group Company, Abu Dhabi
Senior Manager, Administration & Government Relations
Emirates Telecommunications
01.2014 - Current
- Company Overview: Group Company, Abu Dhabi
- Manage the Government Relations team to ensure that all Government related requirements related to the Employee base are managed effectively and within agreed SLA’s
- Be well versed on required HR policies, procedures, and online government systems in order to provide advice on related and current practices and procedures at an advanced level to the GRO unit and onboarding employees
- Be knowledgeable of the UAE’s Labour laws and procedures within Immigration and Ministry of Labour in order to process the required documents within agreed SLAs
- Plan, prioritize and allocate work assignments to the GR team, and monitor their performance to ensure the quality and timely execution of tasks
- Ensure timely completion of visa processes against agreed SLAs for employees and dependents whilst providing regular progress updates to the GRO unit and HRBPs
- Ensure all queries and complaints are dealt with in a timely manner and be the point of contact for any escalated cases
- Continuously review systems, procedures and practices to identify shortcomings and recommend best practice solutions to increase efficiency and performance
- This includes developing e-smart services and use of online portals to provide efficient and streamlined visa services
- Provide in-depth professional guidance and advice on GR queries and resolve issues to employees and Line Managers
- Provide professional advice, guidance and conduct performance review of GR staff to assist in the development of their potential and to enhance skill based knowledge
- Develops own professional expertise by on-the-job and formal training and developing networking and contacts within Immigration, MOL and GPSSA
- Participates in regular team meetings, to contribute to group discussions on areas of potential improvements and to resolve issues of a broader policy nature
- Coordinate with all government entities in the UAE, including the federal government, ministries, ICA, municipality, and free zone authorities
- Handle documents and transactions related to notary public and attestation
- Create accountability matrix for teams' performance and outputs
- Group Company, Abu Dhabi
Manager Government Compliance
Emirates Telecommunication Group Company, Etisalat
01.2012 - 01.2014
- Led administration compliance and government relations within organization
- Certified that all process and transactions aligned with compliance requirements and industry standards
- Resolved escalated issues arising from operations and facilitated risk management
- Scrutinised and modified compliance policies and procedures to meet legal, government standards of best practice
- Managed coordination followed up with fraud and audit departments to arrange letter delivery to courts across UAE
- Attended court case sessions and police investigations in addition to handling legal translation requirement of corporation
- Authenticated process document formalities
- Engendered positive corporate results by maintaining comprehensive knowledge of various regulation and compliance laws
Manager Sales Planning & Forecasting
Emirates Telecommunication Group Company, Etisalat
01.2009 - 01.2011
- Championed planning, development, implementation, and opportunity evaluation for expansion of Etisalat presence services & infrastructures within competitive market
- Organised data required for preparing all statistics reports
- Analysed and verifying data and information contrary to defined parameters (KPIs)
- Provided clear direction, established targets, prioritized tasks, and assigned responsibilities for forecasting analyst team
- Managed and evaluated division on-going performance and quality of productions
Analyst Sales Planning & Forecasting
Etisalat
01.2006 - 01.2009
- Company Overview: UAE
- UAE
Mobile Systems Coordinator
Etisalat
01.2003 - 01.2006
- Company Overview: UAE
- UAE
Education
Master of Business Administration -
United Arab Emirates University
Bachelor of Business Administration -
Al Ain University of Science & Technology
Diploma Program - Telecommunications
Etisalat Academy
Skills
- Interpersonal Communication
- Strategic Problem Solving
- Data Capture & Administration
- Planning & Implementation
- Process Improvement
- Legislation & Regulation
- Inventory & Stock Control
- Performance Management
Certification
- Future Leader Program, Etisalat Academy
- Etisalat Marketing professional program
- Management Courses, American University
- Diploma in Professionalism in the 21st Century
- Technical Certificates in Telecommunication System
Training
- Project Management Fundamentals
- Advanced Communication Skills
- Advanced Business Writing Skills
- Research Skills
- Effective Time Management
- Statistics for Business Decision
- Analytical Thinking
- Process Improvement
- Problem Solving
Timeline
Director, Government Relations & Staff Services
Emirates Telecommunications
01.2023 - Current
Senior Manager, Administration & Government Relations
Emirates Telecommunications
01.2014 - Current
Manager Government Compliance
Emirates Telecommunication Group Company, Etisalat
01.2012 - 01.2014
Manager Sales Planning & Forecasting
Emirates Telecommunication Group Company, Etisalat
01.2009 - 01.2011
Analyst Sales Planning & Forecasting
Etisalat
01.2006 - 01.2009
Mobile Systems Coordinator
Etisalat
01.2003 - 01.2006
Bachelor of Business Administration -
Al Ain University of Science & Technology
Diploma Program - Telecommunications
Etisalat Academy
Master of Business Administration -
United Arab Emirates University
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