Summary
Overview
Work History
Education
Skills
Jobexperiences
Personal Information
Languages
References
Timeline
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Ahmed Ishaq Fares

Ahmed Ishaq Fares

Al Ain

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I look forward to seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

ARCHIVES CLERK

ALHULUL ALMUBTAKARA FOR AGRICULTURAL CONTR
Abu Dhabi
2 2018 - 02.2020
  • Digitized physical materials using scanners or digital cameras for online accessibility while preserving original artifacts'' condition.
  • Implemented quality control measures for data entry tasks, minimizing errors in metadata records for enhanced searchability of resources.
  • Maintained a clean work environment, ensuring the preservation of valuable materials and overall archive integrity.

TEAM LEADER RECEPTION CUM ADMIN. DEPT.

EMIRATES COLLEGE – ABU DHABI
Al Ain
12.2013 - 09.2017
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

SALES AGENT

HAMAD & CO TRADING COMPANY
AL AIn
08.2010 - 02.2012
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.

RECEPTIONIST

Emirates Pearl Dental Clinic
AL AIn
08.2006 - 05.2010
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

IELTS CERTIFICATE -

COURSE IN (COURTESY AND ETIQUETTE DIALOGUE) -

CERTIFICATE IN CUSTOMER SERVICE EXCELLENCE -

CERTIFICATE IN CUSTOMER SERVICE AND BUSINESS ETIQUETTE -

DIPLOMA - undefined

HIGH SCHOOL - undefined

Skills

Excellent in Operating systems, MS-Office Packages

Flexible at work

Smart, presentable appearance

Good Team Player

Self-motivated, proactive & hardworking

Ability to listen and anticipate

Fully aware of all Health & safety legislation related to office work

Good in writing E-mails & excellent telephonic skills

Trustworthy & Reliable

Teamwork and Collaboration

Problem-Solving

Time Management

Multitasking

Excellent Communication

Relationship Building

System Development

Jobexperiences

  • ARCHIVES CLERK, ALHULUL ALMUBTAKARA FOR AGRICULTURAL CONTR, 02/01/18, Save the transactions of employees in the files after the functionality of electronic archiving., Numbering all the intelligence related to the employee within the staff file and sorting in the order approved., Preparing drafts of some correspondences related to staff., Participates in knowledge management processes and according to the nature of work to carry out any other work assigned within the limits of his functions and responsibilities.
  • TEAM LEADER RECEPTION CUM ADMIN. DEPT., EMIRATES COLLEGE – ABU DHABI, 12/15/13, 09/13/17, Handled a team of 6 members for direct line reporting., Responsible for the verification of all incoming calls & E-Mails & making sure that it’s been routed to the relevant segments., Meet and greet visitors/new students ensuring they are properly signed in and inducted by giving clear ideas., Responsibilities also included the handling of the internal/external mail envelopes. Also held responsible for the document control., Responsible for all the in and out queries with the internal as well as with the external customers without any delay., Responsible for the data entry of the Leads generated through different Media., Reporting any problems to the HOD., Also in charge of coordinating with the registration department in the enrollment process of the new students., Ensuring that the clean desk policy is been maintained as per the set standards and policies., Held responsible for the assessment of the stock in/ out of the stationary and ordering as & when required keeping in mind the cost effective., Responsible for the PABAX system in handling the calls.
  • SALES AGENT, HAMAD & CO TRADING COMPANY, 08/01/10, 02/01/12, Maintaining and developing relationships with existing customers via meetings, telephone calls and Emails, gathering market and customer information, advising on forthcoming product developments and discussing special promotions, recording sales and order information and sending copies to the Manager at the end of the day, reviewing own sales performance, aiming to meet or exceed targets, making accurate, rapid cost calculations, and providing customers with quotations, checking quantities of goods on display in the showroom.
  • RECEPTIONIST, Emirates Pearl Dental Clinic, 08/01/06, 05/01/10, Held the responsibility of managing the entire reception without any hassles by providing esteemed services to the customers without any complaints. Responsibilities also include answering phone calls and responding to inquiries, performing other related duties as required, and entering data into the computer.

Personal Information

  • Date of Birth: 08/11/87
  • Nationality: Jordanian
  • Driving License: Valid UAE Manual driving license
  • Marital Status: Single
  • Visa Status: Residence visa (transferable)

Languages

Arabic
English

References

Available Upon Request

Timeline

TEAM LEADER RECEPTION CUM ADMIN. DEPT.

EMIRATES COLLEGE – ABU DHABI
12.2013 - 09.2017

SALES AGENT

HAMAD & CO TRADING COMPANY
08.2010 - 02.2012

RECEPTIONIST

Emirates Pearl Dental Clinic
08.2006 - 05.2010

ARCHIVES CLERK

ALHULUL ALMUBTAKARA FOR AGRICULTURAL CONTR
2 2018 - 02.2020

IELTS CERTIFICATE -

COURSE IN (COURTESY AND ETIQUETTE DIALOGUE) -

CERTIFICATE IN CUSTOMER SERVICE EXCELLENCE -

CERTIFICATE IN CUSTOMER SERVICE AND BUSINESS ETIQUETTE -

DIPLOMA - undefined

HIGH SCHOOL - undefined

Ahmed Ishaq Fares