Ahmed Kamel
Dubai,UAE
Summary
Experienced leader with more than 15 years of experience in( logistics, sales& customer service) recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
20
20
years of professional experience
Work History
Goods Flow Manager
IKEA
Dubai
02.2021 - Current
- Leading In-store Logistics team over 40 team members, by providing smart solutions in order secure efficient execution of goods flow process, fulfilling high service level goals at lowest possible cost.
- Planning for logistics capacities in store & warehouse units including space dimensioning, manpower, equipment's as part of supply chain planning.
- Creating & work with yearly, monthly logistics budget & identify all opportunities for cost saving.
- Contributing to new stores planning & rebuilds by designing efficient goods flow operational routines & orders fulfillment along with secured training calendars.
- Develop, implement department action plans to secure yearly business objectives
Home Delivery Manager
IKEA
Dubai, UAE
07.2020 - 01.2021
- Leading all logistics operations and monitor the flow of deliveries, using logistics information systems to track vehicles or containers.
- Prepare reports, plan budgets, set schedules, and make purchasing decisions based on estimated consumer demands, business strategies.
- Drove continuous improvement, analyzing customer feedback to identify trends and gaps in service offering.
- Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company, and state policies and procedures
Core Area manager ( Kitchen & IKEA business)
IKEA
Dubai
08.2019 - 06.2020
- Develops and implements sales strategies for the department to increase revenues and achieve sales targets.
- Manages the top line growth to ensure profitability and sales targets are achieved by managing and developing the sales team to deliver against sales and profitability targets.
- Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognize and understand their contribution
- Deliver and lead the commercial action plan, taking inputs from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximizes sales and generates sustained long-term profitability.
Self-Service Leader
IKEA
Doha, Qatar
08.2018 - 06.2019
- Championed development of new services to improve operational output and meet KPIs.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
- Managed environmental risks associated with all business units to guarantee employee safety.
- Working closely with logistics team in order to secure stocks & range allocations.
Kitchen Specialist leader
IKEA
Doha, Qatar
08.2015 - 09.2017
- Supervising & leading a team of fourteen sales specialist by designing, implementing strategic business plan to achieve extra growth towards sales index.
- Focus on merchandising basics in my areas working with commercial layout to identify extra opportunities to generate more sales.
- Kept up to date with competitors' activities and market trends to inform sales efforts.
- Cultivated new business through well-developed sales pipelines to expand market appeal.
Kitchen designer
IKEA
Doha, Qatar
01.2013 - 07.2014
- Applying IKEA correct safety & technical designing to provide superior customer service.
- Laise with home delivery & assembly teams & Aduit all kitchen designs prior to delivery.
- Installed kitchen cabinets and islands, utilizing existing space to inform layouts.
Business analyst
Pivot Engineering
Abu Dhabi, UAE
05.2010 - 12.2012
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Produced written documentation, and visual presentations to report data to influence key stakeholders.
- Documented process flows and implements requirements for functional improvements.
- Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
Retail sales supervisor
Vodafone Group
Egypt, Cairo
06.2007 - 04.2010
- Minimized competency gaps by initiating development plans adapted to individual staff abilities.
- Maximised product awareness by planning and delivering visual merchandising training.
- Improved customer shopping experience by optimizing space use and prompt product identification.
- Performed risk assessments and security checks to comply with health and safety legislation.
Customer service supervisor
Vodafone Group
Egypt, Cairo
01.2005 - 05.2007
- Trained, led and motivated a team of eight to deliver customer service excellence.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Delivered feedback constructively to enhance staff performance.
Customer service representative
Vodafone Group
Egypt, Cairo
12.2004 - 12.2005
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
Bachelor of Business Administration - Business english
Modern Academy
Skills
- Supply chain management
- Operational management
- Budget planning
- Staff Management
Languages
Arabic
English
Personal Information
Custom
Timeline
Goods Flow Manager
IKEA
02.2021 - Current
Home Delivery Manager
IKEA
07.2020 - 01.2021
Core Area manager ( Kitchen & IKEA business)
IKEA
08.2019 - 06.2020
Self-Service Leader
IKEA
08.2018 - 06.2019
Kitchen Specialist leader
IKEA
08.2015 - 09.2017
Kitchen designer
IKEA
01.2013 - 07.2014
Business analyst
Pivot Engineering
05.2010 - 12.2012
Retail sales supervisor
Vodafone Group
06.2007 - 04.2010
Customer service supervisor
Vodafone Group
01.2005 - 05.2007
Customer service representative
Vodafone Group
12.2004 - 12.2005
Bachelor of Business Administration - Business english
Modern Academy
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