Summary
Overview
Work History
Education
Skills
Training
Qualifications Summary
Timeline
Generic

Ahmed Khairy

Sales Engagement Manager
Riyadh City

Summary

With 24 years of experience in the Telecommunications industry, specializing in 4G, 5G, Cloud, and Cognitive services, I offer extensive knowledge and expertise to any organization. My strong managerial, leadership, and technical skills enable me to excel in complex projects and deliver exceptional results. I possess a deep understanding of the PDCA (Plan-Do-Check-Act) Cycle, which forms the basis of the Initiation, Planning, Executing, Monitoring and Controlling, and Closing Processes. Moreover, I am well-versed in the tools, techniques, input, and output models used in the PMBOK Guide.

Overview

26
26
years of professional experience
2000
2000
years of post-secondary education
2
2
Languages

Work History

Managed Services (MS) Engagement Manager

Nokia
04.2024 - Current
  • Collaboration with Sales: The MS Engagement Manager belongs to the Pre-Sales (PS) Job Family and collaborates closely with the sales team to develop offers for managed services solutions
  • Business Development: Responsible for identifying new business opportunities by leveraging technical expertise
  • Client Engagement: Engage with clients to understand their specific business needs and provide tailored support
  • This includes presenting and discussing potential products, services, and solutions with both internal (multi-product) and external customers
  • Influencing Decisions: Influence and impact customers' buying decisions and are held accountable for achieving sales results
  • Sales Activities: Participate in Pre-sales, RFP analysis, and Post-Sales Bidding/Tendering activities
  • Solutions Development: Tasked with building innovative and end-to-end managed services solutions
  • Current Assignment: Currently serves as the Engagement Manager for Enterprise business in Saudi Arabia, involved with the Aramco Digital 450MHZ MS opportunity and the Cooperation Council for the Arab States of the Gulf (CCASG)

MS Operation Manager – CCASG (Enterprise) Managed Services

Nokia
02.2020 - 03.2024
  • Private 5G with IP/Optics backhaul/backbone managed services delivery for 6x GCC countries (KSA, BH, UAE, Oman, QA and KW) with 6 customer interfaces
  • Accountable for the execution and delivery of end-to-end contractual Service Assurance (SA) SLA/KPI’s towards a customer in both the maintenance and managed services environment including network and service availability KPIs
  • Main communication channel with the customer and carry out the main and high-level management meetings
  • Contribute to the contract negotiations with main responsibility in leading services costing and scheduling
  • Post-Sales activities including supervision of team members (NOC Manager/ Maintenance Manager/Technical Advocate) as well as definition and follow up of project planning/milestones, resources management and project deliveries
  • Ensure that the project is delivered within the approved budget and profitability forecast
  • On the basis of the Cost Breakdown Structure (CBS), manage the cost to complete and cost to control

Project Management Office (PMO) - Managed Services Projects-MEA Market

Nokia
09.2016 - 01.2020
  • Full financial deviation management reporting (costs, revenue and GP) with support from projects on a month-on-month basis
  • Co-ordinate with MS cluster leads & Project SPOCs to ensure full visibility of the LE changes (Costs & revenue) for the Period
  • Sales funnel analysis and upsell alignment with CT/CBT
  • MEA wide accountability on costs variation understanding and the categorization (NCC / over-run / improvement) to support Market MS head for cost sign off practice (once in quarter)
  • Act as MEA SPOC for Projects performance reporting – interlock with global / Market / project to ensure professional deep dive of projects including contract / scope management
  • Drive different improvement actions related to cost management principles in MS (granularity of cost items to allow tracking of different cost components under different portfolio elements
  • Establish strong interlock with Market cost management leads to ensure full alignment of BL specific cost management practices, number alignment, tracking and ensure full representation of MS BL in
  • Ensure full alignment on the cost improvement initiatives (driven by projects or Market Ops excellence) on the cost LE / financials and accordingly create linkage towards the CEMT measures
  • (Close coordination with Market transformation team

Operation Director – Zain SA

Nokia
09.2013 - 08.2016
  • Accountable for the execution and delivery of end-to-end contractual Service Assurance (SA) SLA/KPI’s towards a customer in both the maintenance and managed services environment including network and service availability KPIs
  • Main communication channel with the customer and carry out the main and high-level management meetings
  • Contribute to the contract negotiations with main responsibility in leading services costing and scheduling
  • Post-Sales activities including supervision of team members (NOC Manager/ Maintenance Manager/Technical Advocate) as well as definition and follow up of project planning/milestones, resources management and project deliveries
  • Ensure that the project is delivered within the approved budget and profitability forecast
  • On the basis of the Cost Breakdown Structure (CBS), manage the cost to complete and cost to control

Program Manager - Mobily Program

Nokia
01.2010 - 08.2013
  • I assigned the program manager for Mobily 3G RAN, MW and IP backhaul/backbone in early stage during offer development to develop the project charter and scope in order to initially develop the project management plan
  • Ensure that the project is delivered within the approved budget and profitability forecast
  • On the basis of the Cost Breakdown Structure (CBS), manage the cost to complete and cost to control
  • Implement profitability improvement actions
  • Participate to project Profit & loss statement preparation
  • Anticipate risk and evaluate related financial and customer satisfaction impacts
  • Set up corrective action plan and manage risks mitigation
  • Respond to scope creep by immediately escalating modifications to the project scope
  • Propose reserves and contingencies
  • Acts as the key customer interface to the Customer for all project related business extension
  • Manage project, implement corrective and improvement actions
  • Lead contract administration (order management, billing and payment…)
  • Manage contract (claim management and change management) with the Account team and Contract management

Technical Director - Mobily Program

Nokia
12.2008 - 12.2009
  • Main interface for Mobily management in all technical aspects of Nokia (fALU) products/solutions and radio and transmission planning & optimization services
  • Leading managed services staff to purpose end to end services
  • Leads different technical managers (TM) ( RAN,MW, Optics and IP)
  • Manage the introduction of new Nokia (fALU) Products/Solutions into Mobily network
  • Lead team to handle the network E2E quality of service
  • Supporting technical staff in the implementation of all the technical aspects of the Customer Project, through all process groups of the project from initiation to closure, and throughout the lifecycle of the project
  • This includes aspects like: Feature content, Technical Commitments, Delivery date, Quality of the technical solution
  • Works closely with relevant Solutions Architects and Service Assurance teams to ensure the technical integrity and performance of any proposed solution
  • Understands the customers' strategy and manages customer’s technical expectations
  • Manage the day-to-day relationship with the relevant customer interfaces
  • Optimizes the technical solution to improve the variable margin of the Customer Project by raising change orders (up-scopes or de-scopes)
  • Defines an end-to-end integration strategy & coordinates involvement of integration teams, including OEM and validates the global integration plan
  • Ensure proper technical reporting and follow-up with the customer where required
  • In conjunction with the project team, assist the customer with general planning and strategic matters by making use of internal ALU resources and expertise where required
  • Works closely with the relevant technology TM’s and represents the program as a whole within the Networks Organization
  • This implies close ties with intra departmental supporting functions
  • Ensure smooth and efficient collection and exchange of mainly technical information between all stakeholders and contributors to the project

2G/3G RAN Technical Manager (TM)

Nokia
09.2004 - 11.2008
  • Ensure quality and project management process standards are followed during execution of the project
  • Managing the overall customer project and ensuring successful integration of the platform into the customer’s product
  • Develop detailed project plans including schedule and resource needs for projects
  • Prepare periodic management performance reports summarizing project status versus plan
  • Regular interactions with the customer
  • Handling of requests for change and product improvements
  • Build confidence relation between the customer and Nokia (fALU)
  • Manage team to meets the customer needs
  • Handling the RAN and MW extension phase
  • SW Update/Upgrade management
  • New product and features presentation
  • Follow up Customer request
  • Trouble tickets management and follow-up
  • Network Status Follow up
  • Handling of anomaly reports
  • Reporting of indicators
  • Technical project analysis with tendering team
  • Equipment’s delivery list BOQ validation
  • I was appointed as Technical Project Manager for the following service providers in Africa, Middle East and Far East: Mobily – Saudi Arabia, Dialog GSM - Sri Lanka, Diragu - Maldives, Djezzy- Algeria

RAN Technical Support Engineer

Nokia
11.2000 - 08.2004
  • Assigned team leader managing the full RAN portfolio (MW/BSS/ NMS)
  • Unix administrator for NMS system
  • Competent in Software build, performance monitoring and understanding in traffic planning
  • Provide technical support for RAN Commissioning Engineers, Troubleshooting and technical support for optimization and O&M of BSC
  • Following the trouble tickets send with Central Technical assistance (CTAC), and reporting to the technical manager
  • Follow the network, Design & Optimization activities
  • KPI commitment and follow up
  • SW update and upgrade for the RAN system (NMS and RAN elements)
  • Network management System (NMS) operation (performance, configuration, administration and fault management)
  • I was appointed as technical support Engineer for the following service providers in Africa, Middle East and Far East: Q-Tel– Qatar, Globacom – Nigeria, Mobinil - Egypt, AKTEL – Bangladesh, Telekom – Malawi, Celtel – Niger, Etisalat – UAE, Mobinil – Egypt, Spacetel - Yemen

RAN Technical support Engineer

Motorola
07.1999 - 10.2000
  • Commissioning, Acceptance and Troubleshooting for Motorola RAN elements (BTS, BSC and TC)
  • Motorola Network management system (NMS) operations including performance management, configuration management and fault management)
  • Microwave (MW) PDH short and long haul (Sagem) commissioning acceptance and troubleshooting
  • Strong troubleshooting skills

Education

B.SC - Electronics and Communications Engineering

Ain Shams University Faculty of Engineering

Master - Business administration

American University of London

Skills

Strategic thinking

Training

ITIL Foundation Training course, TM Forum Business Development manager certification, TM Forum Operation Architect certification in progress, PMP training course, Contract Implementation process (CIP), Alcatel-Lucent financial policy, Target Account Sales (TAS Group), Communication skills training, Conflict resolution management training, Presentation skills, Project contract implementation, Certified L1 AI/ML, 5G – Nokia E2E training, LTE- Nokia E2E Training, fALU and fMotrola, RAN system training, fALU OSS system training, fALU UMTS Training, CCNA trained, Nokia IP equipment overview and configuration

Qualifications Summary

  • +24 years of solid working experience in Telecommunications industry (4G,5G, Cloud and Cognitive services).
  • Strong managerial, leadership and technical skills.
  • Full Understudying the PDCA (Plan-Do-Check-Act) Cycle and how it forms the basis of the Initiation, Planning, Executing, Monitoring and Controlling, and Closing Processes
  • Understands the tools and techniques, input and output model used in the PMBOK Guide

Timeline

Managed Services (MS) Engagement Manager

Nokia
04.2024 - Current

MS Operation Manager – CCASG (Enterprise) Managed Services

Nokia
02.2020 - 03.2024

Project Management Office (PMO) - Managed Services Projects-MEA Market

Nokia
09.2016 - 01.2020

Operation Director – Zain SA

Nokia
09.2013 - 08.2016

Program Manager - Mobily Program

Nokia
01.2010 - 08.2013

Technical Director - Mobily Program

Nokia
12.2008 - 12.2009

2G/3G RAN Technical Manager (TM)

Nokia
09.2004 - 11.2008

RAN Technical Support Engineer

Nokia
11.2000 - 08.2004

RAN Technical support Engineer

Motorola
07.1999 - 10.2000

Master - Business administration

American University of London

B.SC - Electronics and Communications Engineering

Ain Shams University Faculty of Engineering

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Ahmed KhairySales Engagement Manager