Summary
Overview
Work History
Education
Skills
Gym, Football
Languages
Timeline
Generic
AHMED KHALED

AHMED KHALED

Ajman

Summary

Driven IT professional with proven success in enhancing operations at Etisalat through effective IT support and protocols. Demonstrates exceptional problem-solving and customer service skills, streamlining processes for increased efficiency. Known for a positive attitude and teamwork, adept at fostering collaboration and driving results without exceeding a 55-word limit.

Overview

6
6
years of professional experience

Work History

IT Promotor

Huawei
09.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Customer service skills.
  • Satisfy the customer about the product details and knowledge.

IT Support

Etisalat
02.2018 - 07.2021
  • Streamlined company operations by implementing effective IT support protocols and procedures.
  • Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
  • SMaximized system performanceby regularly troubleshooting issues and liaising with IT support when necessarys.
  • Reduced troubleshooting time for IT support staff by providing thorough training on system maintenance and best practices.

Education

BBA - IT

Banha University
Cario, Egypt
03.2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Decision maker
  • Time Management
  • Punctuality

Gym, Football

I am very fond of being healthy and attractive. So apart from working with punctuality i do care of my physic and i love to be healthy. Also i am a big fan of Football and on weekends i play with my friends.

Languages

Arabic
Bilingual or Proficient (C2)

Timeline

IT Promotor

Huawei
09.2021 - Current

IT Support

Etisalat
02.2018 - 07.2021

BBA - IT

Banha University

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AHMED KHALED