Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
IT Support EngineerData Entry ClerkData AnalystWork Type
Full TimePart TimeConsultingLocation Preference
HybridLocation: Dubai, UAE
Open to relocation: Yes
Open To Work
Ahmed Khalifa
Dubai
Work Preference
Summary
Results-driven IT Support Engineer specializing in network troubleshooting and team leadership. Known for developing IT policies that improve security and compliance, ensuring high customer satisfaction through excellent communication and proactive problem-solving.
Overview
2027
2027
years of professional experience
Work History
IT Support Engineer
Smart Vision IT Solution
Sharjah, United Arab Emirates
12.2011 - Current
- Diagnosed and resolved network connectivity problems, enhancing overall system performance.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Managed IT projects from conception to deployment, aligning with organizational goals and needs.
- Developed and implemented IT policies to improve security protocols and user compliance.
- Trained staff on new technologies and tools, fostering efficient usage across departments.
- Mentored junior technicians, promoting skill development and knowledge sharing within the team.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Assisted in server administration, data backup, disaster recovery, and system performance monitoring.
- Led and supervised the IT support team, assigned daily tasks, monitored performance, and ensured timely resolution of support requests.
- Trained, mentored, and provided technical guidance to junior IT support staff to improve team productivity and service quality.
- Coordinated IT projects, hardware deployments, office relocations, and system upgrades while minimizing business disruption.
- Collaborated with management, vendors, and cross-functional departments to implement IT solutions, improve infrastructure, and maintain high customer satisfaction.
Data Entry Clerk
Ministry Of Interior Qatar
Qatar
2010 - 2011
- Developed and maintained dashboards for real-time reporting on key performance indicators.
- Collaborated with cross-functional teams to streamline data collection and reporting procedures.
- Assisted in preparing detailed reports that informed strategic planning initiatives.
- Analyzed data trends to support decision-making processes within the Ministry of Interior.
- Collected, verified, and analyzed large volumes of data to ensure accuracy, consistency, and completeness.
- Led and supervised the data entry team by assigning tasks, monitoring productivity, and ensuring deadlines and quality standards were consistently met.
- Coordinated with cross-functional departments to gather, organize, and validate business data while maintaining confidentiality and compliance.
Data Analyst
Al-Mayassa Bint Hamad Bin Khalifa Al Thani Office
Qatar
2009 - 2010
- Led initiatives to integrate advanced analytics into departmental workflows, driving improved outcomes.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Implemented process improvements that enhanced data analysis efficiency and effectiveness.
- Conducted data validation to ensure accuracy and consistency across various datasets.
- Provided training and support to junior analysts on data analysis tools and methodologies.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
Management Information Systems
El Shorouk Academy
Cairo, Egypt2009
Skills
- Remote desktop support
- Network troubleshooting
- Technical support
- cPanel and WHM server administration, configuration, and account management
- Shared hosting, reseller hosting, VPS, and dedicated server management
- DNS management, including zone file creation, modification, and troubleshooting
- Domain, nameserver, and DNS propagation management
- Configuration and management of SPF, DKIM, and DMARC records to improve email authentication and deliverability
- Email security implementation to reduce spam, spoofing, and phishing attacks
- Website migration and cPanel account transfers between servers with minimal downtime
- WHM account creation, package management, feature lists, and reseller administration
- Monitoring server performance, resource utilization, and uptime using system administration tools
- IT asset management
- Team leadership, mentoring, and project coordination
- Excellent communication, customer service, time management, and documentation skills
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
IT Support Engineer
Smart Vision IT Solution
12.2011 - Current
Data Entry Clerk
Ministry Of Interior Qatar
2010 - 2011
Data Analyst
Al-Mayassa Bint Hamad Bin Khalifa Al Thani Office
2009 - 2010
Management Information Systems
El Shorouk Academy