Ahmed Khan
Abu Dhabi
Summary
Over 15 years of experience in retail sales and customer support. I am highly organized, detail-oriented, and have excellent communication and interpersonal skills. I'm confident in contributing value to any organization, and eager to bring my skills and experience to a new challenge.
Overview
17
17
years of professional experience
Work History
Coordinator/VVIP Accounts
Etisalat by e&
Abu Dhabi
08.2025 - Current
- Managing relationships with Sheikhs, Notables and other VIP, ensuring their satisfaction with company's products and services.
- Coordinating with various teams within organization, such as sales, technical support, and billing, to address customer needs and resolve any issues that arise.
- Identifying opportunities to upsell or cross-sell additional products or services to existing VIP customers.
- Supporting General Manager Office in developing and implementing strategies to retain and grow VIP customer base.
Senior Assistant / VVIP ACCOUNTS
Etisalat by e&
Abu Dhabi
09.2023 - 07.2025
- Coordinated cross-departmental communication to ensure smooth project execution.
- Managed scheduling and logistics for senior management meetings and events.
- Streamlined document handling processes to enhance efficiency in operations.
- Created presentations and reports for internal and external stakeholders.
Assistant / VVIP ACCOUNTS
Etisalat
Abu Dhabi
10.2019 - 08.2023
- Assisted in scheduling meetings and managing calendars for senior management.
- Supported team members with administrative tasks to enhance productivity.
- Coordinated support to facilitate general office operations.
Retail Duty Manager
Etisalat
Abu Dhabi
07.2016 - 09.2019
- Oversee day-to-day operations of telecommunications retail store, including managing team of sales associates.
- Ensure that store is adequately stocked with range of telecommunications products and accessories.
- Coordinate with other teams within the organization, such as sales, technical support, and billing, to address customer needs and resolve issues.
- Track store performance and identify opportunities for improvement.
Senior Sales Executive
Etisalat
Abu Dhabi
12.2013 - 06.2016
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Reported sales data to upper management for review.
- Mentoring and training junior sales team members.
- Providing support to customers post-purchase, including answering questions and troubleshooting issues.
Sales Executive
Etisalat
Abu Dhabi
03.2011 - 11.2013
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Participating in ongoing product and sales training.
- Achieving sales targets and goals set by Etisalat Group.
- Worked flexible hours throughout the night, weekend and holiday shifts.
Junior Sales Executive
Etisalat
Abu Dhabi
10.2008 - 02.2011
- Greeting customers and determining their needs and preferences
- Providing information about Etisalat products and Services
- Processing transactions using point-of-sale systems
- Upselling and cross-selling products to customers.
Education
Bachelor of Arts - Business With International Business Management
Liverpool John Moores University
Liverpool, United Kingdom03-2024
Associate of Science - Business Administration
Khawarizmi International College
Abu Dhabi, United Arab Emirates05-2021
Skills
- Customer relationship management
- Account management
- Issue resolution
- Team coordination
- Strategy development
- Business-to-business (B2B)
- Microsoft Office Suite
- Point of Sale (POS) Systems
Languages
Arabic
Native
Native
English
Proficient (C2)
C2
Accomplishments
Awarded for the “Highest Achiever in Customer satisfaction” (2015)
Timeline
Coordinator/VVIP Accounts
Etisalat by e&
08.2025 - Current
Senior Assistant / VVIP ACCOUNTS
Etisalat by e&
09.2023 - 07.2025
Assistant / VVIP ACCOUNTS
Etisalat
10.2019 - 08.2023
Retail Duty Manager
Etisalat
07.2016 - 09.2019
Senior Sales Executive
Etisalat
12.2013 - 06.2016
Sales Executive
Etisalat
03.2011 - 11.2013
Junior Sales Executive
Etisalat
10.2008 - 02.2011
Bachelor of Arts - Business With International Business Management
Liverpool John Moores University
Associate of Science - Business Administration
Khawarizmi International College