Ahmed Khater
Abu Dhabi,UAE
Summary
Accomplished professional with extensive expertise in data migration, technical and digital project management, and electronic health records (EHR). Demonstrates strong decision-making abilities, KPI and performance management, and effective negotiations. Proficient in customer relationship management (CRM), application development, IT leadership, and people development through training and mentorship. Adept at managing timelines under short deadlines, delivering comprehensive status reports, and integrating ERP and CRM systems. Skilled in SQL and PL/SQL, alert management, integration management within the banking sector including private banking. Committed to leveraging skills to drive organisational success and innovation.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Enterprise Project Manager
Sharjah Islamic Bank
Sharjah, UAE
09.2024 - 04.2025
- Company Overview: https://www.sib.ae
- Project Manager for Implement Oracle Fusion HCM
- Managed implementation team of developers, technical leads, infrastructure and systems admin business analyst
- Manage the transition of Oracle HCM from EBS to Fusion, integrating with core banking systems
- Oversaw the migration of Oracle Enterprise Performance Management, ensuring a seamless transition to the UAE environment
- Project Manager for Legal tracking system
- Project Manager for FX trading system
- Https://www.sib.ae
Senior Digital Project Manager
TechVista Systems
Abu Dhabi
10.2023 - 09.2024
- Company Overview: International IT services company, with employees #10.000+ website
- Managed implementation team of 20+ developers, technical leads, infrastructure and systems admin business analyst and testing engineer to deliver substantial flagship projects for improving and enhancing customer journeys for HNW customers over CRM cloud system
- Led the implementation of critical IT projects, driving the development of new systems solutions, through effective stakeholder collaboration and innovative cost-saving strategies, achieved a %100 paperless journeys and 30% TAT improvement leading in increasing sales, efficiency and enhance customer satisfaction
- Analyzed project risks through data-driven methods, crafting mitigation strategies that minimized potential impact of overall project risks by 25%
- International IT services company, with employees #10.000+ website
Head of Information Technology
Dr. Erfan and Bagedo General Hospital
Jeddah, KSA
09.2012 - 10.2023
- Company Overview: Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
- Develop and implement IT policies, procedures, and technical application support to achieve a balance between continuous innovation and investment needs to raised performance up to 20%
- Identify department and job-related functionality requirements to align technology priorities with business
- Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
- Test network security and current infrastructure to assess areas in need of improvement and development
- Interviewed, hired, and trained staff, leading performance reviews and offering constructive feedback
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs
- Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
Project Manager
Dr. Erfan and Bagedo General Hospital
Jeddah, KSA
10.2016 - 09.2023
- Company Overview: Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
- Settled project goals, timeframes, budget estimates, status reports & allocated necessary resources
- Tracked project performance and maintained schedule adherence preventing extra costs
- Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
Applications Manager
Dr. Erfan and Bagedo General Hospital
Jeddah
07.2018 - 10.2020
- Company Overview: Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
- Accounted for system implementation and post-deployment maintenance, ensuring effective shielding for 1500 employee
- Created 100 training materials and conducted 30 + end-user training sessions for new system usage
- Coordinated with 3 functional and 2 technical teams (Financial, Supply Chain, and HR/Payroll) to ensuring clear role understanding for an easy implementation process
- Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
Team leader Technical Oracle Consultant E-Business
Dr. Erfan and Bagedo General Hospital
Jeddah
09.2012 - 07.2018
- Company Overview: Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
- Led a team of 5+ Oracle technical consultants, to design customized solutions using Oracle technologies to meet business requirements and oversaw the successful project delivery
- Conducted training sessions for more than 100 end users to ensure the ability to use Oracle technologies
- Projects overview - Integrated Oracle ERP system and Hospital Information System
- Implemented Oracle Cloud Customer Experience (CX) integrated with HIS System for 40+ call center agents
- Customized discount solutions for the Purchasing Department within the hospital ERP
- Hospital 225 beds in Jeddah KSA
- With employee #2500+ website
Senior Technical Consultant E-Business
Qemmah Business Solutions
Cairo
03.2010 - 09.2012
Senior Technical Consultant E-Business Suite
Networks Valley
Cairo
05.2005 - 03.2010
Oracle Developer
New Technology System
Cairo
08.2003 - 05.2005
Education
Bachelor's Degree - Information Systems
Cairo Higher Institute
10.1999 - 06.2003
Skills
- Data Migration
- Technical Project Management
- Digital Project Management
- Electronic Health Records (EHR)
- Decision making
- KPI & Performance Management
- Negotiations
- Customer Relationship Management (CRM)
- Application Development
- IT Leadership
- People development (training and mentorship)
- Timeline management (short deadlines)
- Communications
- Status Reports [daily, weekly, monthly, Annual basis]
- ERP Systems
- CRM Systems
- SQL and PL/SQL
- Alert Manager
- Integration Management
- Banking
- Private banking
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Languages
Arabic
English
Custom
Oracle Fusion Implementation at Sharjah Islamic Bank (SIB) CRM Assets sales at Abu Dhabi Islamic Bank (ADIB) CRM Liabilities sales at Abu Dhabi Islamic Bank (ADIB) Private Banking at Abu Dhabi Islamic Bank (ADIB) Hospital Information System (HIS) CCTV Configuration Website integrated with Patient CRM Patient online Survey Online Learning Management System Business WhatsApp, Chatbot with patient Hospital Mobile Application (Android and IOS) Dr.Erfan and Bagedo General Hospital Hospital Systems Integration Management - HL7 Oracle Cloud Implementation (Fusion) Lab Information system (LIS) Telemedicine solution for Covid 19 Period integrated with HIS Zoom call application Time Attendance system
Personal Information
Visa status: Work Visa
Timeline
Enterprise Project Manager
Sharjah Islamic Bank
09.2024 - 04.2025
Senior Digital Project Manager
TechVista Systems
10.2023 - 09.2024
Applications Manager
Dr. Erfan and Bagedo General Hospital
07.2018 - 10.2020
Project Manager
Dr. Erfan and Bagedo General Hospital
10.2016 - 09.2023
Head of Information Technology
Dr. Erfan and Bagedo General Hospital
09.2012 - 10.2023
Team leader Technical Oracle Consultant E-Business
Dr. Erfan and Bagedo General Hospital
09.2012 - 07.2018
Senior Technical Consultant E-Business
Qemmah Business Solutions
03.2010 - 09.2012
Senior Technical Consultant E-Business Suite
Networks Valley
05.2005 - 03.2010
Oracle Developer
New Technology System
08.2003 - 05.2005
Bachelor's Degree - Information Systems
Cairo Higher Institute
10.1999 - 06.2003
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