Summary
Overview
Work history
Education
Skills
References
Timeline
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Ahmed Magdy

Ahmed Magdy

Dubai,UAE

Summary

Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict-resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency in a customer support role.

Overview

5
5
years of professional experience

Work history

Customer service advisor

Kick.com
Cairo , Egypt
01.2023 - 09.2024
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Customer service coordinator

PUBG
Middle East , Middle East ( Gulf)
01.2020 - 12.2022
  • Maintained accurate customer records and handled sensitive information confidentially and securely.
  • Drove customer retention, building engaging relationships through every interaction.
  • Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
  • Maximised sales revenue growth by successfully identifying and capitalising on cross-selling opportunities.
  • Helped to develop customer service policies and procedures to align with organisational goals.
  • Supported customer service team in achieving objectives through proactive collaboration and contribution.

Education

Engineer's degree - Engineering

Cairo university
Egypt

Skills

  • Customer Service
  • Customer relations
  • Problem-solving
  • Product knowledge
  • Public speaking
  • Sales expertise
  • Account management
  • Conflict Resolution
  • Complaint resolution

References

References available upon request.

Timeline

Customer service advisor

Kick.com
01.2023 - 09.2024

Customer service coordinator

PUBG
01.2020 - 12.2022

Engineer's degree - Engineering

Cairo university

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Ahmed Magdy