Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ahmed Mahjoub

Ahmed Mahjoub

UAE

Summary

Successful sales were achieved with a client-focused approach at Gaziera Group. Experienced Manager in a COVID-19 Center at Future Hospital, demonstrating resilience and adaptability in navigating challenges. Solid background in customer services, showcasing exceptional communication and problem-solving skills. Eager to contribute energy, skills, and determination to a new opportunity, driving positive results. Driven professional with exemplary organization, problem-solving and critical thinking skills. Expert in selling medications and scheduling appointments with doctors. Adept in cultivating relationships with healthcare professionals to meet demands and establish rapport.

Overview

3
3
years of professional experience

Work History

Sales /Medical Representatives

Gezira Group
06.2023 - 11.2023
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Promote our pharmaceutical products to healthcare professionals
  • Build and maintain relationships with doctors, pharmacists, and suppliers
  • Stay up to date with the latest medical and pharmaceutical knowledge to provide accurate information and address queries
  • Maintain accurate and up-to-date records of sales activities, customer interactions, and market insights
  • Represent the company at medical conferences, seminars, and industry events to expand the network and raise brand awareness.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Coved-19 Center Co-Manager

Future Hospitals
12.2021 - 01.2023
  • Oversee daily operations of the COVID-19 center, ensuring compliance with health protocols
  • Lead and supervise a diverse team of healthcare and administrative staff
  • Manage resources efficiently for testing, vaccination, and related services
  • Communicate with stakeholders, generate reports, and engage with the community
  • Implement quality assurance measures and provide ongoing staff training.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Improved safety procedures to create safe working conditions for workers.
  • Collaborated with interdisciplinary team members for comprehensive patient care, resulting in improved rehabilitation outcomes.

Service Call Center Agent

Future Hospitals
12.2020 - 12.2021
  • Document interactions using the CRM system
  • Collaborate with other departments for issue resolution
  • Uphold hospital policies and maintain quality standards
  • Respond to customer inquiries via phone, email, or chat
  • Stay updated on product changes, updates, and new features
  • Actively listen to customers, understand their needs, and provide accurate information or assistance.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Reduced call wait times for improved client experience through effective call handling techniques.
  • Maintained a high level of professionalism while providing exceptional support to customers in need.
  • Increased first-call resolution rates by actively listening to customer concerns and providing tailored solutions.
  • Handled challenging situations with empathy and tact, resulting in positive outcomes for both customer and Hospitals.
  • Established rapport with clients quickly, enabling efficient problem-solving and increased trust in the Hospital services.
  • Served as subject matter expert (SME) for staff of 27, and clients when scenarios required additional research.

Education

Master of Science - Microbiology & Infection Control

West Nile College
Khartoum, Sudan
04.2023

Bachelor of Science - Medical Laboratory Sciences

National Ribat University
Khartoum, Sudan
11.2018

Skills

  • Problem-solving abilities
  • Lead Qualification
  • New Business Development
  • Customer Technical Support
  • Contract Negotiation
  • Sales Reporting
  • Data Collection
  • Sales Data Analysis
  • Interpersonal skills
  • Adaptability
  • Relationship Building
  • Positive Attitude
  • Customer relationship management
  • Strong communication
  • Sales expertise
  • Customer Service
  • Negotiation
  • Phone and computer (Microsoft Office) skills and CRM tools

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Sales /Medical Representatives

Gezira Group
06.2023 - 11.2023

Coved-19 Center Co-Manager

Future Hospitals
12.2021 - 01.2023

Service Call Center Agent

Future Hospitals
12.2020 - 12.2021

Master of Science - Microbiology & Infection Control

West Nile College

Bachelor of Science - Medical Laboratory Sciences

National Ribat University

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Ahmed Mahjoub