Ahmed Mahmoud
Dubai,United Arab Emirates
Summary
An experienced, disciplined, and highly motivated Dynamics 365 F&O Manager/Senior Functional Consultant with extensive experience in successfully managing and implementing multiple projects. having strong business process knowledge and problem-solving skills. I have more than 10 years of Dynamics AX work experience across Africa, Europe, and the GCC. I have management, solution architecting, consulting, and support, with working experience in Finance, Trade & Logistics, Project Accounting, and Retail.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Dynamics 365 Finance Support Manager
IHS Towers
Dubai
01.2020 - 02.2025
- Perform day-to-day support activities on D365F&O, which involves response to SysAid tickets, this could entail solving problems, providing training, offering advice, and debugging issues
- Manage Facilitate and verify all D365 support incidents through the organization's ticketing system (SysAid)
- The scope of support encompasses specific D365 modules such as Finance, Supply Chain, HR, Expense management, and Fixed Assets
- Adhere to security policies and access controls to protect sensitive data within Dynamics 365
- Always ensure implementation of best practices and compliance with Sox requirements
- Further from time-to-time pilot SOX & audit discovery sessions provide screenshots, answer queries, and conduct workshops for both internal and external audits
- Validate D365 change requests proposed by businesses to accommodate IPO requirements
- Work with the Sarbanes-Oxley Act (SOX) committee to address system compliance challenges
- Stay up to date with the latest features, updates, and trends in Dynamics 365
- Proactively recommend adoptions of new D365 features and functionalities
- Collaborate with the process management team and business users to understand the actual business requirements, configure changes, prepare documentation, assist, and test customizations (if any) within D365
- Conduct and resolve issues identified during the UAT phase for smooth rollout in Prod
- Prepare FDD (Functional Design Documents) for any customization, such as report modification, or adding a new field in the form
- Lead projects, and manage deadlines and deliverables while interacting with different business departments and technical teams to oversee, recommend, plan, and execute integration and critical projects to meet IHS key business objectives
- Create and maintain comprehensive documentation, including functional documentation, user manuals, and project reports
- Train end-users on how to use the D365 system effectively
- Create training materials and documentation
- Perform rigorous testing of the D365 solution to identify and resolve any issues or bugs
- Ensure that the system meets quality and performance standards
- Ensure smooth update of D365 environment versions, by testing key customization in a timely manner
- Develop and maintain strong working relationships with key stakeholders/users at all levels to understand their business drivers and work with the systems analyst to understand requirements
Senior Dynamics 365 Functional Consultant
BusinessMinds
Dubai
09.2018 - 12.2019
- Implementing Microsoft Dynamics AX ERP system (Finance – Trade & Logistics- Retail)
- Participate in client business process, fit/gap analysis sessions, and requirements gathering sessions as required to meet project deliverables
- Planning and scheduling project phases
- Training the users on how to use Microsoft Dynamics AX according to their business needs
- Creating help manuals for the users to help them use the application
- Testing customized solutions as to conduct UAT (User Acceptance Testing)
- Work with developers/technical consultants to ensure technical deliverables meet client requirements and coordinate on-time completion of dependent tasks
- Go Live Support
Senior Dynamics 365 Functional Consultant
Singleclic
Egypt / UAE
02.2018 - 08.2018
- Deep knowledge of Microsoft Dynamics 365, specifically in the areas of finance and supply chain
- Discovers, analyzes an organization's needs and demonstrate how Microsoft Dynamics can address the customer’s requirements and solve their business needs
Senior Business Analyst
KPMG Crimsonwing
Malta
11.2016 - 01.2018
- Company Overview: https://www.kpmg.com
- Working on DfM solution add-on
- Working with Agile Implementation methodology
- Manage user stories and bugs on VSTS
- Providing support to Microsoft Dynamics AX key users
- Create training materials and deliver training to client project team and end users as required
- Initiate communication channels for key users to ensure that everyone working with the solution understands for whom the solution is created and their needs
- Securing service readiness, diagnosis and troubleshooting
- Secure the customer and/or end user’s business objectives
- Propose changes that make the software product more efficient
- Https://www.kpmg.com
Senior Functional Consultant
Saudi Ready-mix
04.2015 - 10.2016
- Outsourcing Resource during my employment at Right Group, responsible for providing functional consulting services and support to Saudi Ready-Mix on Dynamics AX system and maintenance related projects
- Work with developers/technical consultants to ensure technical deliverables meet client requirements and coordinate on-time completion of dependent tasks
- Communicates with project manager on the status of assigned tasks and project issues
- Execute functional and integration testing
- Participate in detailed functional specifications for system configuration, reports and customizations to meet client requirements
- Working on Ready-Mix solution add-on
- Create training materials and deliver training to client project team and end users as required
- Participate in client business process, fit/gap analysis sessions and requirements gathering sessions as required to meet project deliverables
Senior Functional Consultant
Right Group
Saudi Arabia
01.2013 - 10.2016
- Perform detailed analysis of customer business processes and requirements
- Determine the “degree of fit” between the Customer’s business requirements and existing systems
- Working on full life-cycle implementations of Dynamics AX solutions
- Document business requirements for implementation
- Functional requirement gathering and documentation 'FRD'
- Travelling to client sites whenever needed
- Post-live training and support
- Quality Assurance and Testing
- Ability to map and configure client’s business requirements into Dynamics AX
Functional Consultant
Right Group
Egypt
11.2010 - 12.2012
- Present documentation and application design to customer
- Performing Key/End user training sessions
- Configuring system setup and parameters
- Preparing & verifying customer data (Master files / Transactions)
- Uploading data to system
- Documenting all project phases (FRD, FDD, Test Scripts, ETC…)
- Go live support
- Reporting all activities & tasks to Team Leader
Summer Internship
NOKIA SIEMENS Networks
Egypt
08.2007 - 12.2007
Education
Bachelor of Commerce & Accounting -
Ain Shams University
EgyptSkills
- Microsoft Dynamics 365 F&O, AX 2012, AX 2009
- Resource allocation
- Project coordination
- ERP System Implementation
- Business Process Automation
- Quality Assurance & Testing
- Data Migration & Integration
- Troubleshooting expertise
- Data management
- Technical support provision
- Business process mapping
- Implementation strategy development
Certification
- Microsoft Specialist: Microsoft Dynamics 365: Core Finance and Operations
- Microsoft Dynamics 365 Financials
- Microsoft Certified Dynamics AX 2012 Financials
- Microsoft Certified Dynamics AX 2012 Trade and Logistics
Languages
Arabic
English
Custom
Dubai, Dubai
Personal Information
- Date of birth: 02/23/89
- Nationality: Egyptian
- Marital status: Married
Timeline
Dynamics 365 Finance Support Manager
IHS Towers
01.2020 - 02.2025
Senior Dynamics 365 Functional Consultant
BusinessMinds
09.2018 - 12.2019
Senior Dynamics 365 Functional Consultant
Singleclic
02.2018 - 08.2018
Senior Business Analyst
KPMG Crimsonwing
11.2016 - 01.2018
Senior Functional Consultant
Saudi Ready-mix
04.2015 - 10.2016
Senior Functional Consultant
Right Group
01.2013 - 10.2016
Functional Consultant
Right Group
11.2010 - 12.2012
Summer Internship
NOKIA SIEMENS Networks
08.2007 - 12.2007
Bachelor of Commerce & Accounting -
Ain Shams University
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