AHMED M. ELSERAFI

As an independent consultant, I lead strategic engagements focused on enterprise IT transformation and complex solution architecture. I support contracted firms across the GCC by crafting tailored digital transformation roadmaps that integrate AI, IoT, data platforms, ERP and CRM systems such as Oracle and Salesforce.

My role includes driving technical pre-sales efforts, leading RFP responses for multi-million-dollar opportunities, and aligning proposed solutions with both client needs and business objectives. In addition, I play a key role in sales enablement and pipeline acceleration, supporting partner firms with solution positioning, lead generation, and deal structuring to unlock new growth avenues.

Directed pre-sales architecture for multimillion-dollar digital transformation bids. Est. 60M SAR, handled deals with averaging a value of 49.8 M USD.
Maintained and average of 85% a short-listed proposals handled.
Architected smart city platforms and CRM integrations (Salesforce, SAP).

Managed full RFP lifecycle including risk, governance, pricing, and delivery design.

Oversaw 58-member delivery team in KSA ensuring SLAs, governance, and business continuity.

Led customer engagements, KPI tracking, and operational improvements.

Oversaw the planning, execution, and quality of service delivery to ensure seamless customer experiences.

Led a 58-member delivery organization, ensuring SLA compliance, service excellence, and business continuity across key accounts.

Drove stakeholder alignment, resolving high-impact issues and enabling continuous service improvement.

Implemented operational governance and KPI monitoring, resulting in measurable increases in service efficiency and customer satisfaction.

Spearheaded multi-vendor telecom design and delivery initiatives.
Oversaw a team of 24 testers in the UAT phase of a strategic project.
Delivered and average of 570 business change requests with an average of 95% on-time delivery.
Directed steering committees and accelerated go-to-market for strategic B2B platforms.
Managed regulatory alignment and cross-domain team coordination.

Led a strategic project of 20M USD infrastructure migration for critical prepaid systems ensuring zero-disruption.
Designed technical solutions for system transitions and continuity.

Oversaw Oracle a 3M USD infrastructure projects for telecoms.
Supported revenue growth through client-led solution adaptations by 20% cost reduction.

Designed end-to-end BSS solutions across prepaid/postpaid and landline services.
Reviewed and approved architecture blueprints and supervised implementation.
Led project delivery and ensured technical excellence, delivered 1,365 business requests with an average of 85% on-time.

Led IVR, prepaid and mediation platform configuration teams.
Maintained platform continuity and spearheaded high-severity incident resolution.