AHMED M. ELSERAFI
Solution Architect & Consultant
Dubai,UAE
Summary
Accomplished professional with extensive expertise in end-to-end solution architecture, project management, and technical architecture. Demonstrates a results-driven mindset and strategic visioning, excelling in data platform modernization, cloud computing systems, and IoT & Smart Cities. Proven capabilities in DevOps & operations, cyber security, and risk assessment. Adept at UML and layered architecture with strong architectural leadership skills. Committed to driving innovation and efficiency within sovereign cloud environments.
Seasoned professional in solutions architecture with focus on technology integration and process improvement. Can deliver innovative and sustainable technology solutions, leveraging unique abilities in strategic planning, technical analysis, and leadership. Committed to driving business growth through robust, secure, and scalable architecture designs.
Driven professional excelling in problem-solving and strategic planning. Proficient in system integration and stakeholder management, demonstrating strong leadership and communication skills. Aiming to deliver innovative solutions and drive business growth through architectural excellence.
Overview
23
23
years of professional experience
7
7
Certification
Work History
Solution Manager – Pre-Sales
ATOS
Dubai
06.2022 - 03.2024
- Developing tailored solutions for clients, utilizing extensive technical knowledge and industry insights to drive proposal acceptance rates
- Engaging with internal practices to ensure that technical proposals accurately reflect the company's capabilities and align with client requirements
- Perform and contribute to deals evaluation, technical proposal preparation, commercial proposal preparation, risk assessment and calculation, PnL
- Led cross-functional teams in designing, developing and deploying innovative tech solutions.
- Developed a strategic plan for software upgrades and enhancements, leading to improved system efficiency.
- Collaborated with developers during solution design phase, resulting in highly effective end-products.
- Maintained complete documentation around all projects undertaken aiding future reference and knowledge sharing within the team.
Service Delivery Manager
ATOS
Jeddah
08.2024 - 12.2024
- Oversaw the planning, execution, and quality of service delivery to ensure seamless customer experiences
- Managed cross-functional teams (58 resource) to deliver high-quality services, met customer satisfaction targets, and optimized operational efficiency
- Coordinated with stakeholders to identify and resolve issues, implemented process improvements, and monitored key performance indicators to drive business growth
Manager Design & Delivery
DU
Dubai
04.2019 - 05.2022
- Supervise the design, delivery, testing and acceptance phases to verify deliverables meet quality standards and are received as scheduled
- Collaborated with multiple vendors to ensure successful project outcomes
- Provide technical assistance during technical schedule meetings, ensuring stakeholder alignment and effective information sharing
Technical Consultant
Ericsson
Dubai
07.2018 - 04.2019
- Act as a subject matter expert in prepaid services and the application layer
- Provide consultancy for legacy system migration of products and services
- Design comprehensive solutions to preserve existing prepaid system rules & processes
Onsite Project Lead (Consultant)
Oracle
Dubai
04.2018 - 06.2018
- Support on-site activities, including server relocation, installation, build-up, and acceptance testing
- Advise project manager on best approach to accommodate client requests, resulting in a 20% increase in gross revenue
Senior Manager Solution Design
Du EITC
Dubai
07.2008 - 01.2017
- Design, develop and deliver prepaid solutions as well as provide end-to-end solution design for BSS services offered to the different customer segments including prepaid, postpaid and land line
- Reviewed and approved technical designs, provided guidance for better approaches, and led technical teams to overcome project obstacles
- Manage, supervise, and monitor project progress, ensuring timely delivery of project deliverables
Lead developer
Vodafone
Egypt
08.2001 - 06.2008
- Led the team of developer and service configurators over multi-mediation, prepaid, and IVR systems
- Provided second line of support for operation team over multiple systems
Education
B.Sc. - Electric and Electronic Engineering Major Communication
Modern Sciences & Arts University (MSA)
Egypt 08/1996 - 08/2001
Skills
- End-to-end solution Architecture
- UML and Layered architecture
- Project Management
- DevOps & Operations
- Data Platform Modernization
- Sovereign Cloud
- Cloud computing systems
- IoT & Smart Cities
- Cyber security
- Results-Driven mindset
- Strategic visioning
- Technical architecture
- UML knowledge
- Results oriented approach
- Risk assessment capabilities
- Architectural leadership
Certification
- Harvard Management Essentials
- AWS – Migration Sales Essentials / QuickSight
- SoftwareAG IoT Academy Technical & Business Tracks
- SAFe 5 DevOps
- AWS Cloud Practitioner
- TOGAF 9.1
- Agile Methodologies
Languages
Arabic
English
French
Personal Information
- Number of Children: 3
- Date of birth: 10/28/79
- Marital status: Married
Custom
- Data Platform Modernization and establishment, 60M SAR, Atos
- Multiple RFP deals covering Smart Cities, Data platforms modernization over cloud and hybrid cloud, Atos
- Prepaid System migration to Ericsson CS, Ericsson/Du
- Oracle Prepaid System Expansion, Oracle Key strategic projects including Visitors line on arrival, Du
- Platform Enhancements, billing upgrade, Vodafone Live! For prepaid, Vodafone
Affiliations
- Video editing
- Photography
Accomplishments
Certificate of Appreciation - HR Ambassador (DU EITC)
Certificate of Appreciation - Outstanding Performance (DU EITC)
Certificate of Appreciation - Lifetime PAYG Service (DU EITC)
Certificate of Appreciation - Billing System Upgrade (Vodafone)
References
References available upon request.
Timeline
Service Delivery Manager
ATOS
08.2024 - 12.2024
Solution Manager – Pre-Sales
ATOS
06.2022 - 03.2024
Manager Design & Delivery
DU
04.2019 - 05.2022
Technical Consultant
Ericsson
07.2018 - 04.2019
Onsite Project Lead (Consultant)
Oracle
04.2018 - 06.2018
Senior Manager Solution Design
Du EITC
07.2008 - 01.2017
Lead developer
Vodafone
08.2001 - 06.2008
B.Sc. - Electric and Electronic Engineering Major Communication
Modern Sciences & Arts University (MSA)
08/1996 - 08/2001
Similar Profiles
Yigit AsilYigit Asil
Continuous Improvement Analyst at AtosContinuous Improvement Analyst at Atos
Nikita KiteyNikita Kitey
Senior Expert Engineer at AtosSenior Expert Engineer at Atos
Poonam TambePoonam Tambe
Project Management Officer at AtosProject Management Officer at Atos