Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AHMED MEZHOUD

AHMED MEZHOUD

Abu Dhabi

Summary

Lead and motivate a team of airline professionals in a very fast-paced, quickly changing environment where I will contribute to the development of our company as well as to enhance my personal growth and professional advancement Qualifications Summary 23 years of excellent practical knowledge in aviation and customer service detail and customer satisfaction oriented professional self-motivated and enthusiastic team player excellent leadership skills and problem solving ability self-starter with a positive can do attitude exceptional written and oral communication abilities Proven success developing and executing core initiatives. Ability to function as an integral member of a cohesive team Analyze operational data to support new initiatives and/or functional enhancements.

Overview

24
24
years of professional experience

Work History

Cabin Manager

Etihad Airways
12.2003 - Current
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.

Cabin Manager

Khalifa Airways
05.1999 - 12.2003
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Part Time HR Recruitment Supervisor

Khalifa Airways
01.2001 - 03.2003
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.

Assistant Marketing Manager

khalida Airways
  • In Charge of company promotions and events
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.

Ground Staff Supervisor

Khalifa Airways
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Boosted team performance by developing customer service training materials and conducting service training.

Education

bachelor Degree - Marketing

National Institute of Commerce (INC), Algiers University
Algiers- Algeria
09.1998

Skills

    _ skilled collaborator

    _ Rapid and adaptive

    _ effective cross-functional communicator

    _ solution oriented processional

    _high achiever

Languages

Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Cabin Manager

Etihad Airways
12.2003 - Current

Part Time HR Recruitment Supervisor

Khalifa Airways
01.2001 - 03.2003

Cabin Manager

Khalifa Airways
05.1999 - 12.2003

Assistant Marketing Manager

khalida Airways

Ground Staff Supervisor

Khalifa Airways

bachelor Degree - Marketing

National Institute of Commerce (INC), Algiers University
AHMED MEZHOUD