Ahmed Mohamed
Dubai
Summary
PROFESSIONAL WITH HIGHLY ENERGETIC, OUTGOING AND DETAIL-ORIENTED NATURE. HANDLES MULTIPLE RESPONSIBILITIES SIMULTANEOUSLY WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
Overview
3
3
years of professional experience
Work History
Costumer Service
Vodafone
Egypt
12.2017 - 12.2020
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Provided customer service assistance when required.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided guidance to customer service staff in resolving complex customer service issues.
- Resolved customer service inquiries promptly and efficiently.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
Call Center Representative
Vodafone
Vodafone
12.2017 - 12.2020
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
- Developed relationships with customers through follow-up calls or emails after sales were completed.
- Assisted customers in selecting appropriate products to meet their needs and preferences.
Education
Bachelor of Arts - Faculty of Law
Faculty of Law
Beni Suef University01-2018
Skills
- Fast food customer service
- Plumbing customer service
- Customer service advocacy
- Customer service and engagement
Languages
English
First Language
Timeline
Costumer Service
Vodafone
12.2017 - 12.2020
Call Center Representative
Vodafone
12.2017 - 12.2020
Bachelor of Arts - Faculty of Law
Faculty of Law