AHMED MOHAMED AHMED HASHEM
Dubai
Summary
An ambitious and result oriented professional having a diversified experience of over 3 Years in customer services and as a teller. An enthusiastic team player with exceptional communication skills and high determination to excel at a position requiring creativity and strategy.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work history
Teller
Al Ansari Exchange
Dubai
01.2023 - 03.2025
- Ensuring transactions are completed in an efficient manner with a high level of accuracy
- Open / close branches as required and ensuring all tasks and checks are completed
- Follow compliance procedures, company policies and abides by all health and safety guidelines as per company standards
- Performs administrative tasks such as filing, generating reports and maintaining mail correspondence
- Provides support and information to customers, over the counter and by phone
- Reconcile own cash box against actual transaction at the end of the day
- Receive cash from customers (for all services but not limited to remittance, WPS, FCY, Etc)
- Complying AML policy & procedures
- Report to BM/Br
- Supervisor about any discrepancy in cash count or fake notes
Customer Service Administrator
Magenta Medical Investments
Dubai
01.2021 - 01.2022
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Submit timely reports and prepare presentations/proposals as assigned
- Create and update records and databases with personnel, financial and other data
Customer Service Agent
Vodafone
01.2018 - 01.2020
- Company Overview: EGYPT
- Serves customers by providing product and resolve product problem
- Opens customer accounts by records account information
- Resolve customer complaint directly
- Dealing with customer enquiries by telephone, email, letter or face to face
- Being attentive to customer need
- Ensuring that a customer's problem is brought to a satisfactory conclusion
- Collecting and analyzing data to monitor the level of customer service
- EGYPT
Education
Bachelor's degree - ART
Zigzag University
Skills
- Microsoft Office
Accomplishments
- Strategic planning, Goal Making, presentation Skills and Body language.
- UAE Driving LICENSE
Languages
ENGLISH
ARABIC
Timeline
Teller
Al Ansari Exchange
01.2023 - 03.2025
Customer Service Administrator
Magenta Medical Investments
01.2021 - 01.2022
Customer Service Agent
Vodafone
01.2018 - 01.2020
Bachelor's degree - ART
Zigzag University
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